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  • Airline wheelchair damage data

    https://wheelchairtravel.org/first-d...february-2018/

  • #2
    Useful!

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    • #3
      Need to read the asterisks though. Southwests numbers are apparently only for power chairs and scooters.
      T3 complete since Sept 2015.

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      • #4
        Great article - it's important to know they are tracking this info. Where/how do you file a claim, if needed?

        The trouble is, when you're coming off a flight you really just want to get in your chair and go. Especially if you are travelling alone.

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        • #5
          I account for two of those American Airline damage claims. While I'm not happy with the damage, their response in responding to my claim could not have been better. At the time, I surmised that this excellent response might have been due to the airlines being under this new and more rigorous reporting regimen.

          Flying between Miami and Key West between Christmas and New Years, they managed to damage my Tilite ZRa caster forks and broke two wheels off the rolling travel case for my shower chair. An airline representative at the Key West airport immediately brought me a claim form and filled it out for me, since his hands worked so much better than mine. I was contacted by the Chicago based claim service company, Global Repair Group, the next day while I was still in Key West. Over the next few weeks the representative from
          Global Repair Group stayed on top of this with more urgency than I had. They ordered a new travel case and contacted my local wheelchair DME to arrange for the wheelchair repair. It turned out that the fix was a lot simpler than the DME thought so I called them and gave them a much less expensive option. The replacement parts, that I wanted to install myself, were ordered within minutes.

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          • #6
            When it's time for a new powerchair we know which airlines to fly!
            T3 complete since Sept 2015.

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            • #7
              Thanks for posting this here. Good to see some numbers after that Senator Duckworth's pushed that legislation through. Looks like we will stay with Delta when flying with the powerchair and I can report so far so good.

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              • #8
                Here's the full Air Travel Consumer Report:

                https://www.transportation.gov/sites...ry2019atcr.pdf

                Page 47 includes the documented number of disabled passenger complaints.

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                • #9
                  That information is 100% useless because there are why to many variables...

                  It doesnt say how many users (most) just leave there chairs at the gate expecting air personal how to move, and load the chair.

                  It doesn't say how many people left with damage and never reported it because they didnt know they could and that by law the airline has to repair no charge.

                  It also doesn't account for smaller airlines that fly smaller planes they make it more of a risk to fly larger power chairs and can cause more damage flying chairs on the sides because the cargo doors are to small.


                  But again its people that dont fly really not understanding how simple it can be.

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                  • #10
                    Originally posted by RollPositive View Post
                    That information is 100% useless because there are why to many variables...

                    It doesnt say how many users (most) just leave there chairs at the gate expecting air personal how to move, and load the chair.

                    It doesn't say how many people left with damage and never reported it because they didnt know they could and that by law the airline has to repair no charge.

                    It also doesn't account for smaller airlines that fly smaller planes they make it more of a risk to fly larger power chairs and can cause more damage flying chairs on the sides because the cargo doors are to small.


                    But again its people that dont fly really not understanding how simple it can be.


                    You're correct in many ways about what is, in effect, a "data dump".

                    This does mark the very first effort to compile information about the incidence of manual and motorized mobility equipment damaged by airlines.

                    Up until last year, the airlines lumped wrecking a wheelchair in the same category as wrecking a piece of luggage.

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                    • #11
                      My point is these post scare people in to not wanting to travel its a bunch of data that means nothing to use as customers that fly.

                      Control what one can control...

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                      • #12
                        Airline chair damage statistics

                        Thanks to Tammy Duckworth airlines now must report the number of chairs and mobility scooters they damage. Some airlines are really bad and some are much better. Total was almost 2000 chairs busted in 3 months. Check the graphic before deciding which airline you fly with.

                        http://www.newmobility.com/2019/04/a...d-wheelchairs/

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                        • #13
                          Originally posted by Tetracyclone View Post
                          Thanks to Tammy Duckworth airlines now must report the number of chairs and mobility scooters they damage. Some airlines are really bad and some are much better. Total was almost 2000 chairs busted in 3 months. Check the graphic before deciding which airline you fly with.

                          http://www.newmobility.com/2019/04/a...d-wheelchairs/
                          If you dont want to travel or fly I 100% get it but dont put a report out that 1st means nothing and 2nd is irrelevant.

                          The report is flawed, its also not public knowledge to report damage and someone is encouraging to report cosmetic damage which doesn't have to be fixed.

                          Its amazing how many in our community think that everyone that they come in contact with understands our mobility or complex rehab chairs and how they work.

                          I also think we forget how complicated some of the newer models are or worse yet how fragile come of the older units are.

                          I can tell you 1st hand how many people I run in to or see 1st hand just leave there chairs with anyone and just roll away in a airline wheelchair.

                          So no instructions on how the chair works, no information about what is needed to move it, free wheel it, seat back fold down instructions, even leaving personal things on it that should have been removed.

                          Now toss more gas on the fire if its a 3rd party company that does the check in of luggage at curb or at the ticket counters down stairs.

                          So ground crews loading the chair have to waste time figuring it out, get rushed because its about that plane leaving the gate on time so they dont get penalized.

                          Perfect example I fly a lot sometimes monthly only with Southwest airlines and have been for 20 years.

                          Many times I fly with 2 full power chairs a Rehab Permobil F3 and an off road Frontier x5 for beach time and supercross events and never have issue.

                          I also work with many to fly successfully.

                          Do things happen...of course but control what you can and know all chairs are fixable.

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                          • #14
                            My dad scratches my chair every time I visit him and he puts it in the trunk of his car. Less damage from the airlines.

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                            • #15
                              Originally posted by RollPositive View Post
                              If you dont want to travel or fly I 100% get it but dont put a report out that 1st means nothing and 2nd is irrelevant.

                              The report is flawed, its also not public knowledge to report damage and someone is encouraging to report cosmetic damage which doesn't have to be fixed.

                              Its amazing how many in our community think that everyone that they come in contact with understands our mobility or complex rehab chairs and how they work.
                              ...
                              Do things happen...of course but control what you can and know all chairs are fixable.
                              i have flown a lot with my tilite. I've been fortunate to miss damage and I give clear instructions with the chair. I disagree that the data is useless- We can inform ourselves about which airlines do better in general, and the airlines themselves will use them to improve their performance. A competent CEO at either Southwest or American will want to find out why his/her airline does so poorly. If data collection is flawed at other airlines he will want that well-known as well. The process will be useful.

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