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USAir trashed my chair

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    #16
    I think I did- I called the USAir "Disabilty Team" after/as I spoke with the baggage claim agent as sonn as I deplaned. Baggae agent also brought onboard the USAir Operations Control Resolution Center. It (next day) got bumped up to corp HQ (and then all the problems started and the promises to replace chair were revoked). I have the claim number and paperwork, along with all my hand written notes of who said what, phone numbers, etc.

    The funny part of all this is they are going to spend as much, if not more, attempting to repair my chair then is they had just bought a new one. Talk about penney wise and pound foolish! I know I won't be happy with a repaired chair. They are now talking about "compensating" me when all this is over - I don't want a free flight someplace, I want to be able to get around

    The dot complaint form (re: ACAA) talks about acts of dicrimination. I think they are behaving badly but nobody called me decriminating terms, etc. Does this still qualify?

    Should I just ask a friend who is alawyer to write a scathing letter demanding replacement of my chair and do you think htat will work?

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      #17
      Originally posted by jep View Post

      Should I just ask a friend who is alawyer to write a scathing letter demanding replacement of my chair and do you think htat will work?
      Free lawyers are even better. This is a situation where I say you hit them fast and hit them hard. Otherwise they drag it through months of bull shit.

      Fellow old-timers can back me up on this, but it used to happen far more regularly. And what gets me, it's the ramp guys who are to blame, not the faceless minions in offices. The ramp guys are little people like us. You'd think they would go the extra step.

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        #18
        Threaten to go to press works every time.

        Mooner

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          #19
          I wonder if we could get a rider on homeowners or renters insurance to cover things like this? I know that I have to get a rider to cover replacement of specific things like my nikon and computers. I am going to call my insurance company about this on monday.
          Anything worth doing, is worth doing to excess

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            #20
            Get your lawyer friend to write a demand letter.

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              #21
              At <22 months post-SCI I haven't really given much thought about airline travel. The idea of being lugged on and off an aircraft like a piece of luggage is very disheartening to me personally. I haven't dealt with my injury very well and still have a difficult time with peoples stares and my poor attitude of needing/accepting help from strangers. With that being said I have the opportunity to travel with my wheelchair rugby team next season. The promise of doing something I love in a faraway place will be the only thing that gets me in a plane.

              Once aboard and my fears are conquered I will have to trust my most-cherished posessions to some baggage handler who couldn't give a shit about it. I speak of course about my wheelchairs. I've heard so many nightmares about people having their mobility device fucked-up by some idiot on the tarmac. At this point I'm honestly contemplating having a cheap carbon-copy of my daychair (a $7400 magnesium-alloy cantilever-framed manual) made specifically for travelling. If it gets lost or squished I could always go home to my Lasher. Another thought I had is to get a Marvel or Icon - something that breaks down and can be stowed in the cabin as carry-on. Is this conceivable?

              As far as my rugby chair, I think boxing it up and paying $x to have it shipped properly would the way to go. I cannot fathom how on earth a rugby chair could be bent/damaged but it has happened to no less than 3 people on my team. They get a new one, happy day, but meanwhile I'd be royally pissed and have a hard time not wheeling into the terminal with an assault rifle with a few banana clips.

              I realize how anal I am, I just want to minimize my chance of having a bad experience. I'm not one of those gimps who accepts whatever happens to them as "life". I am not a happy-go-lucky person. I hope for the best but plan for the worst. Are my fears unfounded? I don't think so. Travellers, please, help me. My psychologist always told me "control the variables" and let the rest go.

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                #22
                Mind if I ask the OP what kind of chair this was?

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                  #23
                  send a e mail to the ceo. douglas.parker@usair.com and make him aware of what you afe going through. let him know this is being discussed in a form on this site and that you will continue to make people aware of the issue
                  sigpic

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                    #24
                    Originally posted by tooley View Post
                    I realize how anal I am, I just want to minimize my chance of having a bad experience.
                    You're not alone. I'll only fly if it's not practical to drive.

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                      #25
                      Jep-I had problems with an insurance company renewing my house insurance and my Broker or anyone from the company would even talk to me. I went straight to the website and wrote the email to the CEO of the company of this large insurance company and the next morning he apologized and I got this resolved. Sometimes you need to go to the top. Best wishes and hope you get your new chair. Chery
                      ________________________________________

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                        #26
                        Originally posted by tooley View Post
                        At <22 months post-SCI I haven't really given much thought about airline travel. The idea of being lugged on and off an aircraft like a piece of luggage is very disheartening to me personally. I haven't dealt with my injury very well and still have a difficult time with peoples stares and my poor attitude of needing/accepting help from strangers. With that being said I have the opportunity to travel with my wheelchair rugby team next season. The promise of doing something I love in a faraway place will be the only thing that gets me in a plane.
                        when you hit 22 years none of it phases you.

                        They're there to facilitate YOU, so make them work..I can transfer to the washington chair, but I don't, I can transfer from the washington to the seat, but I don't. Why? Well because I'm on vacation! I'm there to relax, and the last thing I want is a buggered shoulder from a transfer to happen before I've even gone anywhere.

                        I've flown with: Air Canada, WestJet, Alaskan, American Airlines, and Southwestern. What I do everytime is talk to the baggage handlers telling them how to fold the seat down, what to do if they need to remove the wheels..That sorta thing, so they know it is a big deal for you leaving it..

                        Side note, the rugby guys are pretty cool. They were bugging me to join a couple years back, but having a F/T job and being old made me lean towards declining the invite. cool to see them hitting events outside the province..
                        ---------
                        C5-6 / '88

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                          #27
                          thanks for the email address!

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                            #28
                            and I have a Quickie 2 Lite which I use when I have to walk further than rather short distances (otherwise I use crutches with bilateral AFOs due to MS)

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