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    #16
    i have a lowered floor van, liz, and, in fact, my kneel is on the blink,,,i go to a place, similar to jiffy lube and its a "pit" place,,,they charge me $26 for full service including vacuuming and tire check...since i go to the same place every time they have gotten to know me and even have the cashier come out to me when its time to divvy up...and u damn right they see a woman coming and $ signs light up in their eyes,,,& crips are given the same treatment,,,unless its an emergency & i need to use my sears card i wont go there,,i already put a diehard battery in,,,thats the only thing they sell that i trust at all....jeffh

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      #17
      Liz

      I would have preferred to have gone to a pit place, but did not know where one was and time was of the esscence. There seemed to be no problem w/the hydraulic system being placed on the lift, though. I think next time, I'll look for the other type of place.
      I chose not to stay in my car, but I told them not to touch anything.

      Oh, and the $53.00 oil change: I was *quoted* over the phone $29.95 -- somehow it jumped -/+ 23.00 [img]/forum/images/smilies/mad.gif[/img]

      I guess rotating the tires and checking air pressure is worth 23 dollars? Plllleasse.
      My car has the running boards, too and I still need to take care of that recall.
      Cuando el amor te llame, siguelo, aunque sus caminos sean abruptos y escarpados ~Kahlil Gibrán

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        #18
        I do need to go to a dodge dealer soon as I need to have things "gone over" to make sure everythings right. I think dealers might have a slight "upcharge" as compared to other places that do maitennaince, relating to your oil change/rotation price. I'm not excited about going, as no one can drive my van but me. (unless they r familiar). & its another day to take time off from work. anyways, I'll post my experience. i'm sure it will be fun filled. not.

        [img]/forum/images/smilies/tongue.gif[/img] lol

        Comment


          #19
          You have to be so careful these days it seems

          I needed a little lock up solinoid for the torque converter done on my trans and was quoted $88.00 by a place down in Buzzards Bay called "Scaggs Transmittion" Sounded like a fair deal, an hour to drop the trans pan and take out the two screws for the solinoid and put the new one in, the part he told me would be $20.00. Anyhow, went to pick up the truck and got a bill of $254.36, I asked what happened to the $88.00, he said I never told you that. He got me $110.00 for the Part and I could have bought it at the dealer for $15.00, had I taken the hour to do the job myself, I would have saved $240.00. I learned an important lesson on this one, Always get the estimate in writing, someone saying something these days is worthless, not like it use to be, a lot of people just don't give a darn and if you open up the door for them to take advantage of you, they will, especially in the Car business. I am debating on what action to take on this one, or just write it off as a "lesson learned". The other thing I learned is to stay away from places with names like Scaggs, lol.

          Glad you got you're van squared away though Andrea, If you could find a good Independant shop that you can trust, that is best bet. Problem is the type you can trust are getting harder and harder to find.

          "Life is about how you
          respond to not only the
          challenges you're dealt but
          the challenges you seek...If
          you have no goals, no
          mountains to climb, your
          soul dies".~Liz Fordred

          [This message was edited by Curtis on Aug 24, 2002 at 06:06 PM.]
          "Life is about how you
          respond to not only the
          challenges you're dealt but
          the challenges you seek...If
          you have no goals, no
          mountains to climb, your
          soul dies".~Liz Fordred

          Comment


            #20
            Curtis,

            I think after reading your story, you have a valid claim and should file a complaint. I live in CA, and the service stations/ repair shops are governed by the (BBB) Beter Business Bureau. It is my understanding that it is illegal for a station to commence work without a written estimate that is signed by the customer. If said work exceeds the written estimate by more than 10%, (in fairness to the stations, sometimes once they open up the trouble, it is possible to come across something unexpected) the service location must call the customer and get a verbal authorization on the over ride. They generally make note on the written copy, the date, time and who they spoke with. You have probably seen Sears charged with this(as well as many other national chains). This is common practice. Once I had a written estimate on an internal fuel pump and when I went to pick up the car it was double the price. I called the BBB and they forced the station to refund my money. Usually they hook you with a "low ball" add for oil changes. Once they get you in the door and your car is on the rack, they come back with the bad news. Your car needs all these additional repairs. If they are not made it could be dangerous to drive. (they generally try to scare you, with the "dangerous" part). The mechanics usually get a percentage of the profit of any of the additional work they can talk the customer into. A safe way to "screen" the shop in advance is to call (whatever agency governs work in your area) and ask if they have any complaints against them(the stations) for over charging. The "bait and switch" is fairly common practice also. Cheap quote over the phone. When you take your car in it NEVER "meets" their requirements for the cheap quoted price.

            Note: any time a repair is done at a station you can't trust or are not sure, ALWAYS ask them to return the parts that have been replaced. This sends them a message up front your in no mood to take any funny business.(in a polite way)

            Lizbv- the big auto dealerships generally charge a higher labor rate than independant shops. This is how they offset the cost of warranty work that they perform for the car manufactures.

            [This message was edited by chasb on Aug 24, 2002 at 08:17 PM.]

            Comment


              #21
              Thanks Chasb

              It was obvious this guy just plain didnt care, he would not even answer his phone, he would just let it ring. He just opened his shop a few months ago and I would be amazed if he makes it even another couple of months more. I think I am going to call the BBB on Monday and maybe the attorney generals office In Massachusetts. After seeing how he operates that place, I think its a scam shop, he works alone and has no help. I talked to him a while when he gave me the original estimate and he seemed ok (One joke after another, real comedian) thought he seemed like an ok guy, but you never know. He got real creepy when I questioned the amount he came up with at the end of the job and picked up a big crow bar and was pounding it against his palm, rather than lose my life, I payed and got out of there real quickly.

              "Life is about how you
              respond to not only the
              challenges you're dealt but
              the challenges you seek...If
              you have no goals, no
              mountains to climb, your
              soul dies".~Liz Fordred
              "Life is about how you
              respond to not only the
              challenges you're dealt but
              the challenges you seek...If
              you have no goals, no
              mountains to climb, your
              soul dies".~Liz Fordred

              Comment


                #22
                Curtis,

                I had another thought. When you phone the BBB, you might want to ask them if it is infact illegal to perform work without a written estimate that is signed (by the customer). Then ask them to mail you complaint forms. In the mean time, you might want to send him (the repair location) a certified complaint. Let him know that if your complaint is not settled to your satifaction, you will be forced to file a written complaint with the BBB ( furthermore, explain what he did was illegal, if infact the BBB confirms it). Sometimes the mere threat(of a written complaint to the BBB) will get their attention. If he doesn't respond, you can attach the complaint letter and proof of service (copy) to the complaint form mailed to the BBB. It's alot of hassle, but it is the principle. If he is smart, he will settle. Hope things work out. btw- that part about the crowbar was funny.


                here is the link to the BBB online. By the way they handle more than just Auto repair disputes http://www.bbb.org/complaints/BBBAutoline.asp#kinds
                see also http://www.bbb.org for types of complaints handled and contact numbers.
                To find local BBB in your area http://www.bbb.org/bbblookup/

                [This message was edited by chasb on Aug 24, 2002 at 08:57 PM.]

                Comment


                  #23
                  Thanks Chasb

                  I think I will pursue this thing, it is just not right. I kind of kick myself for just not leaving when I got there, he came running out to my truck and told me he had forgot about my appointment that mourning and then when I went to leave he stopped me and told me he would still take my vehicle in as a "big favor to me" I guess that was part of his game that he plays, I should have just left right there, something did not seem right.

                  Sorry to take over this post Andrea, lol. I guess the point is anytime you get any service done, take it very seriously. You have to wonder about that dealer that would not take in you're Van, what the heck are some of these people thinking? If you were to get a newspaper to do a story on that, it sure would not make the dealer look very good, thats for sure, it would have the effect of making them look like a lazy incompetent service department.

                  "Life is about how you
                  respond to not only the
                  challenges you're dealt but
                  the challenges you seek...If
                  you have no goals, no
                  mountains to climb, your
                  soul dies".~Liz Fordred
                  "Life is about how you
                  respond to not only the
                  challenges you're dealt but
                  the challenges you seek...If
                  you have no goals, no
                  mountains to climb, your
                  soul dies".~Liz Fordred

                  Comment


                    #24
                    if I am noit able to be with the vehicle, someone "drops" it off like my last one I was not able to drive, I ask the shop to call me on the phone and tell me what they think needs worked on. Hope the situation turns around Curtis. anytime you threaten w the bbb, people suddenly get things done lolol. [img]/forum/images/smilies/biggrin.gif[/img]

                    Comment


                      #25
                      Just got the Response from the BBB yesterday

                      "Based upon the response to your complaint there is, unfortunately nothing further we can do to assist you on a mediation basis and we shall consider your case closed"

                      His response in a letter to the BBB was that my truck is harder to work on and maneuver because of the special Handicap equipment installed. He also said that I actually saved money because the dealer would have charged me more than he did so that I actually got a bargain.

                      For one thing, my truck is able to be driven by anyone as the regular pedals still work and the hand controls are up high out of the way. This is the only "handicap equipment" I have on the truck, anyone who can drive, can drive my truck and there is nothing in the way of the trans. pan he had to drop, there is just a single cable that runs from the hand controls to the Throttle body. Using this as a defense this guy really showed his true colors, "Scumbag".

                      And as far as his defense that I saved money by using him over the dealer, that is not the point, he gave me a quote and then charged me $166.00 more? I guess I'll write back the BBB, even though they will just tell me the case is now closed..... sigh.

                      What I should really do now is hit the guy up with a discrimination law suit since he basically stated in his letter to the BBB that my Truck is harder to work on and Maneuver because of handicap equipment as an excuse to charge me more. It could very easily be proven that this statement is totally irrelevant to the case and that would prove he is a liar.

                      "Life is about how you
                      respond to not only the
                      challenges you're dealt but
                      the challenges you seek...If
                      you have no goals, no
                      mountains to climb, your
                      soul dies".~Liz Fordred

                      [This message was edited by Curtis on Sep 23, 2002 at 12:14 AM.]
                      "Life is about how you
                      respond to not only the
                      challenges you're dealt but
                      the challenges you seek...If
                      you have no goals, no
                      mountains to climb, your
                      soul dies".~Liz Fordred

                      Comment


                        #26
                        It's the rip her off she's an idiot thing at work when talking the oil change. My very first tune up at a Kmart back in 1976 required 10 spark plugs. I asked how they squeezed 10 into an 8 cyclinder engine. Suddenly I was being charged because they broke 2. Uhuh, No way! Head for Jiffy Lube next time. :-)

                        Courage doesn't always roar. Sometimes courage is the quiet voice at the end of the day saying,
                        "I will try again tomorrow."
                        Courage doesn't always roar. Sometimes courage is the quiet voice at the end of the day saying, "I will try again tomorrow."

                        Disclaimer: Answers, suggestions, and/or comments do not constitute medical advice expressed or implied and are based solely on my experiences as a SCI patient. Please consult your attending physician for medical advise and treatment. In the event of a medical emergency please call 911.

                        Comment


                          #27
                          Just saw this thread and wanted to add some comments.

                          Yearly inspections are my problem. Once, the guy failed me because I had a "protusion" sticking out on the right side. It was the little bitty rubber-encased switch for the door/lift! No amount of explaining seemed to help. Another time, I was failed because my airbag light was on. I explained to the guy that we had the airbag LEGALLY disconnected because it could actually do more harm than good for someone in a WC. Showed him the official waiver letter and everything.

                          As for service -- another pain in the ass. I think it's a combination of two main factors: not wanting to screw up an expensive van, and not wanting to be inconvenienced. People these days ...

                          Comment


                            #28
                            $53.00 for an OIL CHANGE???

                            That's highway robbery without a gun! How big is your oil tank?

                            Glad you found somebody with common sense...and at a reasonable rate!

                            Take care!

                            Teena

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