Vehicle Repair Ripoff

[wazabiker]

Wife took her low mileage Nissan Rogue to dealer for regular service. She pointed out the front seat passenger was showing airbag off. Their diagnosis, the seat cushion sensor was faulty. A written repair order for parts and labor was $2,000 parts, $400 labor. She paid $130 for diagnosis. My internet search of other Nissan sites revealed parts at $350, labor $135. Her dealership general manager will not return our numerous. Nissan America has our info a promised to contact the dealership. A week has passed, no communication from deal or Nissan. Wife does not to have a passenger occupy the seat. Will seek a local shop to make the repair.

[vjls]

thats wrong

[pfcs49]

If there's nobody in the passenger seat, the display should read passengers airbag off.
If someone sits there (who weighs more than 60lbs), the sensor informs the airbag system and the airbag becomes armed.
Up to 60lbs the assumption is a child's seat is seated and the bag shouldn't deploy.

[slow_runner]

If there's nobody in the passenger seat, the display should read passengers airbag off.
If someone sits there (who weighs more than 60lbs), the sensor informs the airbag system and the airbag becomes armed.
Up to 60lbs the assumption is a child's seat is seated and the bag shouldn't deploy.

Your knowledge and experience is appreciated Phil.
Whether the airbag systems sensors are faulty or not, that price disparity is criminal. Do you have consumer protection from such practice in the U,S or is it left to litigation?

The age of artificial intelligence offers so much opportunity for mankind.
....... to be hoodwinked by those who prey and to be led up the garden path by the misinformed who pose as 'specialists'

Give me the simplicity and fuel efficiency of a Morrie Minor- vacuum wipers, coil, dissy and an SU carb; damn the comfort and luxuries of modern motoring

[pfcs49]

Wife took her low mileage Nissan Rogue to dealer for regular service. She pointed out the front seat passenger was showing airbag off. Their diagnosis, the seat cushion sensor was faulty. A written repair order for parts and labor was $2,000 parts, $400 labor. She paid $130 for diagnosis. My internet search of other Nissan sites revealed parts at $350, labor $135. Her dealership general manager will not return our numerous. Nissan America has our info a promised to contact the dealership. A week has passed, no communication from deal or Nissan. Wife does not to have a passenger occupy the seat. Will seek a local shop to make the repair.

I didn't point out that, as described, there is no problem.
If there is no weight on the passengers seat, the dash display SHOULD read "passenger airbag off"
Either that dealer is incredibly stupid AND larcenous or I am not understanding the original post clearly!

[slow_runner]

wazabiker, see Nissan Manuals.
As Phil has stated the indicator will show "off"

The light is OFF

http://www.nissaguide.com/nicon-1536.html

I think that at the very least, the $130 for diagnosis should be reimbursed and the (possible theft by deception?) pricing pursued further.