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    Braun lift install

    I swear, it seems I'm always having issues with things I get. Like, a curse? lol. Gotta laugh, or I'll get too depressed. I fundraised for a long time, and got my dream van, a Ford Transit. I really wish I liked minivans, because this has turned into a nightmare. I got quotes that were through the roof expensive, and one quote even took a whole month to get, because of red tape. So I went with a local mobility upfitter, and they gave me a price break... a little. Still $14,400. For a Braun Millennium and Auto cool door opener. I did my own floors. They didn't tell me I should have the floor go all the way over the step well on the side door, and claimed they didn't know until the kit arrived. It took a MONTH to do, and I finally got it back. It looks very, very unfinished. An upfitter on a Ford Transit forum even showed a photo of how his look, and it's a lot different. I tried to explain this, but they said that it is mounted far forward, and it would've needed a support under the part over the step well, and then the floor put in around it. They just didn't know.
    So I've been using it a couple times, and the thing rattles like a mofo. In my powerchair, it slants a bit, and really screeches. Just last time, getting out, it wouldn't raise back up, and I had to push the ledge of the ramp up before it would. Then it looked crooked, and the gear box twisted some as it closed. Just looks really really sketchy!! I don't know if any of this is normal, as I haven't had a lift in decades.
    Here's a pic of my van, and the first pic is how that upfitter guy on the forum makes his, and second is how mine looks. They're going to do something about it, cut my plastic up to fit, or do diamond plate rubber. Just not sure how that's gonna work. Oh, they also scratched it badly, on the platform. Like it's been dropped. Big huge scuff on the sandpaper part and the metal. I pointed it out, but they waved it off.
    Attached Files

    #2
    I can relate to your experiences getting work done. Doesn't look that bad, you could have a trim piece made of some bent aluminum to give it a more finished look. I would imagine all those lifts would rattle some. Do you have a 6 way seat?

    Comment


      #3
      Only had a few lifts, all Ricon but don't think that much different.
      Traveling frame(plateform you & chair it on go up/down) either not centered correctly or bent. Plush looks at bottom of travaling frame was hitting control tower and they bent tower to make it fit.
      Your handheld pendant cord, hope just accident in picture but actually in that position going pull cord or it will fall. my luck under the lift while being deployed.
      Is this work done by a lift shop with history or new at it?
      IMHO: Any squealing and damage now is going to most likely increase with use.

      I can't say much after my lift shop sold to national chain it took 2 to 4 trips get repairs done right, 100 miles after our move but was still closeness.
      Sure posted but my last trip over was 3rd withing 3 months for same problem. deploy function. Lift as usual was deployed ready for loading. After last visit I got home to find not deploying so I cycled lift before loading. It was not working when went to leave, had manually deploy. They had other appointments. Wanted make my appointment in week to bring back in, this after I pointed out problem to Service Manager, I think this was for my benefit he yelled some at Tech and said best do was bring back in week to address problem for 4th time. I ask about refund, no that was for testing and parts installed.
      We left, wife would not allow me to cancel payment. So far not been back. We been using rural transit and CPN Transit.

      Once members here told me how adjust limit function adjustments before which saved third trip to same place for different problem.

      Neighbor been concerned about our lack of transportation so he found a auto repair shop here in town that does some lift work for folks unable to travel to city. They have had it over a week but say getting parts is headache. Found what they felt problem first day, that could fix within half hour but been waiting on parts. Fri they said according to tracking parts sitting in OKC and hope get by Mon. If all works should have back by Tues.

      Comment


        #4
        I would take it somewhere else and get a second opinion, it may be they just don't know what they're doing.
        "Yesterday's History,Tomorrow's a Mystery"

        Comment


          #5
          I have a 10 way seat. From Ford, though. In order to get in, I have to recline it a lot, and transfer a length to get in. If my powerchair, it's tall, so it's a huge struggle to get back in. Where it looks bad is on the platform, there's some big scuff scratches, and elsewhere on the lift, just like it was not handled with care. Only one guy worked on it basically. Took 4 weeks. I hate that it's not flush with the step well. Like the other pic. They could have added more floor and made a support, so I'm not really sure I buy that they were following install instructions and didn't know. They're not new to this at all, they've supposedly been doing it for decades. Though their employee may be new, IDK.
          I feel like this is unacceptable, and they have insurance, so should replace the scratched parts. And maybe I should have someone else look at it and give me their opinion, too.

          Comment


            #6
            So, the 10 way seat was factory installed? I agree with your thoughts about the work performed, especially considering the amount of money you paid and the time it took. Did the install include a remote control?

            Comment


              #7
              Originally posted by Rustyjames View Post
              So, the 10 way seat was factory installed? I agree with your thoughts about the work performed, especially considering the amount of money you paid and the time it took. Did the install include a remote control?
              I just gave my concerns, and heard back. They said the kit made it so it HAD to be installed as it was, despite that photo showing a different thing from another vendor. I got a remote for the door opener, and one big one for the lift. I am seeing about getting a small keychain type one, because that's a lot to freaking remember. And it's cumbersome. So I have to use one remote to unlock the door, and the other to open, and the big one to do the lift. Oh, and it shuts off if not in use, which I guess is good, but also a PITA. So I have to turn it on and off all the time.
              Yes, the 10 way is up/down, forward/back, and recline basically. No swivel. I have to recline it a lot to get in. The post for the lift is so far in, that my powerchair is hitting it as I try to get in the seat.

              Comment


                #8
                Originally posted by heartdog View Post
                ...
                it wouldn't raise back up, and I had to push the ledge of the ramp up before it would. Then it looked crooked, and the gear box twisted some as it closed...
                Is it still not raising, and the gearbox twisting? Show them those issues in person.
                I have had periodic paralysis all my life. I lost my ability to walk in 2011 beginning with a spinal block, which was used for a hip fracture caused by periodic paralysis.

                Comment


                  #9
                  So I showed them all the issues, and got the finishing work done. They just put some carpet over the metal, and cut some of my original plastic step cover. Looks ok. They said that the screeching is the lift "breaking in". And all the scrapes and scratches happened in transit, it came that way. Which makes me wonder how banged up it got, that maybe parts are not aligning, as it rattles like a mofo. I know that you're supposed to let the compression work, so I fold it in and extend that a second to get it tight. But it still rattles badly. Like REALLY badly. It's finicky, and half the time the barrier won't go up and hence the lift. I'll have to press several times, or make it go down more, then try. All super annoying, especially what kind of money this all cost, and the time it took. 4 weeks. Crazy. I contacted Braun, and they're going to reach out to me. Hopefully that will help get this fixed.

                  Comment


                    #10
                    have you raised hell with braun? i had to get them involved when i got a lemon vangator lift on our van. i was very vocal and then they worked with my mobility place directly
                    Bike-on.com rep
                    John@bike-on.com
                    c4/5 inc funtioning c6. 28 yrs post.
                    sponsored handcycle racer

                    Comment


                      #11
                      My case had to go up to the National level to get satisfaction when my van was fitted with the wrong size dropfloor. I had been working with Patrick Pitcher. He opened a case file and went up from there.
                      Patrick Pitcher <Patrick.Pitcher@braunability.com>

                      Comment


                        #12
                        Originally posted by heartdog View Post
                        So I showed them all the issues, and got the finishing work done. They just put some carpet over the metal, and cut some of my original plastic step cover. Looks ok. They said that the screeching is the lift "breaking in". And all the scrapes and scratches happened in transit, it came that way. Which makes me wonder how banged up it got, that maybe parts are not aligning, as it rattles like a mofo. I know that you're supposed to let the compression work, so I fold it in and extend that a second to get it tight. But it still rattles badly. Like REALLY badly. It's finicky, and half the time the barrier won't go up and hence the lift. I'll have to press several times, or make it go down more, then try. All super annoying, especially what kind of money this all cost, and the time it took. 4 weeks. Crazy. I contacted Braun, and they're going to reach out to me. Hopefully that will help get this fixed.
                        I have not had but 7 lifts, so I ain't expert. But, none started out with scratches, scrapes, etc. All those were done my Mama and I over the years. Rattles, those come after years of use. That is what stow-lock solenoid is for locking it in place so not to let drift while traveling in vehicle down the road. Now after years or hard, frequent use may help increase speed of rattles but not on brand new lift.
                        If we let lift/van sit in Oklahoma heat closed up a couple weeks they squeak when deploying but a few sprays of sslicone lube on cylinder arms when fully exposed and cycling through full functions take cae of when rubber squeaks from them drying out alot quicker than just letting loosen up from cycling without lube. Roll-gates should wor properly until age gets better of them. But again few sprays of lube at needed points helps but should not be needed on a new lift.
                        If having problems with controls, are the connections good? You mean buttons or lift is stopping short of fully "Deploy" to engage limit switch to engage "Down" function. Again, new lift should come to you fully set for the cam and switches are in proper positions to engage perfectly.
                        After years, like mine, yea cycling acouple times is normal unless get limit switches fine tuned or replaced.
                        Braun lift unless changed recently the two adjustment screws are exposed on inside of vehicle side of lift. I use Ricons so have take driver side tower cover off to get access to those and the stow-lock solenoid is located on passenger outside side of lift under a small cover with connection to floor lock in middle of floor plate. Usually floor plate is problem when lift lock not working properly.
                        Again, I ain't a Tech, learned most here and after our usual lift shop sold to national change. I really think national chair make most of their money by half **Blanking** repairs so you back in shortly with new "tessting" service charge to go along with repairs!!
                        Off my soapbox! "Sorry!"

                        Comment


                          #13
                          Thanks MikeP. I was in conversation with a lift dealer/installer in another state, and he echoed this. Should not rattle, should also be flat when going down and hitting ground. It's sagging considerably, which makes the barrier hit first, and scrape to flat. He said most likely it's not supported properly. Crap. Shouldn't screech of course, and be touchy with closing the barrier. It's not aligned right, too. I feel bad though, because this IS a good place, and lots of happy clients for many years. However, I don't think they do many full size vans, or for sure Transits. There is a certification for people working on Ford vans. I didn't know that.
                          Now I have to try and deal with this. I feel like they're not going to fix it unless I get Braun involved. They're saying it's all normal.

                          Comment


                            #14
                            definitely go up the ladder at braun. the squeaky wheel gets the grease
                            Bike-on.com rep
                            John@bike-on.com
                            c4/5 inc funtioning c6. 28 yrs post.
                            sponsored handcycle racer

                            Comment


                              #15
                              Get Braun involved. I sent a van for conversion to Braun. It came back with a 13" drop floor rather than the 10" I was expecting. Even the billing to my insurance and myself stated it was for a Braun fold out ramp; which is a 10" drop. The Fold out XT is the 13" drop. An obvious mistake on, more than likely, the dealer. I had spoken with a Braun rep for close to a year when deciding who to go with. He wrote and asked how it was going with the new van. I told him the story and the dealer was not going to remedy the situation. He opened a case file where it reached the National level. I obviously had a case as they gave the dealer a 5 grand credit with my also paying an extra amount to get what I wanted. The one I sent was a 2018 and all that was available were 2019's. Hence the extra 3 grand on my part plus and extra 2 grand for really nice leather.

                              Without Braun stepping in, the dealer wouldn't have done anything to remedy the situation. He has a reputation for that. You should have gotten Braun involved right away. I suggest you do so now, hope it's not too late. The only regret I have is getting the foldout rather than infloor. The setup is great, just the ramp is so long I find myself getting stuck due to ether the crosshatch space in H/C parking is too narrow or someone parks over the lines. I may end up getting it cut down or in the least, get the side rail of the ramp cut down so I can jump over it. I want to check first that it won't void the warranty. The guy I worked with was Patrick Pitcher at Braun.

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