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    #16
    Originally posted by Patrick Madsen View Post
    Get Braun involved. I sent a van for conversion to Braun. It came back with a 13" drop floor rather than the 10" I was expecting. Even the billing to my insurance and myself stated it was for a Braun fold out ramp; which is a 10" drop. The Fold out XT is the 13" drop. An obvious mistake on, more than likely, the dealer. I had spoken with a Braun rep for close to a year when deciding who to go with. He wrote and asked how it was going with the new van. I told him the story and the dealer was not going to remedy the situation. He opened a case file where it reached the National level. I obviously had a case as they gave the dealer a 5 grand credit with my also paying an extra amount to get what I wanted. The one I sent was a 2018 and all that was available were 2019's. Hence the extra 3 grand on my part plus and extra 2 grand for really nice leather.

    Without Braun stepping in, the dealer wouldn't have done anything to remedy the situation. He has a reputation for that. You should have gotten Braun involved right away. I suggest you do so now, hope it's not too late. The only regret I have is getting the foldout rather than infloor. The setup is great, just the ramp is so long I find myself getting stuck due to ether the crosshatch space in H/C parking is too narrow or someone parks over the lines. I may end up getting it cut down or in the least, get the side rail of the ramp cut down so I can jump over it. I want to check first that it won't void the warranty. The guy I worked with was Patrick Pitcher at Braun.
    I got Braun involved right away. It took them a long time to reach the dealer. Then I got the name of someone high up, and sent him an email (given by another dealer). I was told that they would alert him I was writing, but after two emails I have heard nothing. I'm goin on Tuesday to have the lift worked on. It's now not folding well at all. It's getting more scuffs from where it must scrape together. I guess I will call Braun again tomorrow and see what's going on.

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      #17
      Good idea to contact Braun again. The dealer may not be happy you called Braun but so what. You gave them the chance to fix it. I'd insist on a new lift. Braun is going thru changes so they don't want bad reviews.

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        #18
        I went around a DME once. They refused to work with me after then. Not a big deal for me. Just saying you need to consider that.

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