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Clinton River (iGlide Tailwind) out of business

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    Clinton River (iGlide Tailwind) out of business

    Did Clinton River just go out of business without telling any of us ahead of time? Ahhhh, please no! And very criminal because if so, they just took money for a new frame and now MIA.

    #2
    Seems okay: https://www.clintonrivermedical.com/...eelchair-works
    I have had periodic paralysis all my life. I lost my ability to walk in 2011 beginning with a spinal block, which was used for a hip fracture caused by periodic paralysis.

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      #3
      Originally posted by nonoise View Post
      Try calling, I have tried for a month, no voice and no reply to emails AND they accepted payment for a whole new frame and wheels before they stopped talking!!!!

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        #4
        Interesting you brought this up, I have been trying to get in touch with them. I have called on and off for the last two months and never get anyone and no one returns my calls. I don't have a big issue just a small question, just odd I can't get a hold of anyone.

        How long ago did you place your order? When was the last time you talked to them? Are you dealing directly with them or going through a local dealer?

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          #5
          when iglide was going under, they had the courtesy to give us a year, apologize and not take money and orders they could not fulfill. I've been injured since 1985 and this is the first time a company has really injured the very population they served! Criminal

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            #6
            Both personal communication and via a company hired by Frontier Airlines when they tweaked my frame in Aug. I think CR got sued for the very thing I experienced, chair gone wild syndrome (I have a video). I did not sue as this is and has been the best chair I ever had since 2003 (chairs) and I did not want this to kill
            CR. I begged them to warn me if this was going to happen, years of communication, Andy Mass great. IAN, about a month ago clearly lied to me saying the people that make the frames were holding them up. I trusted and let it go. NuMotion was in on this too.

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              #7
              Order September 19th, thats what I get for trusting!!!

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                #8
                The repair company will likely go after them criminally so I am hesitant to say their name but they have been so awesome and attentive ever since my flight in Aug. Frontier may be a cheap airline but they take care of disabled riders unlike CR that has left me stranded

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                  #9
                  I did not know about the lawsuit so I looked it up, $7.6 million for a broken leg is crazy.

                  I have never had any issues but don't like the way the chair turns off after a period of inactivity. I want to chair to just turn off, instead it keeps power to the wheels and flashes lights to let you know it is about to cut off. I can't see the light unless I lean over. It is not uncommon for me to stop, talk to someone for a second and then leave not knowing the chair is about to turn off. I have got in the habit of rocking back and forth slightly when I stop to keep the chair powered on.

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                    #10
                    I suggest you also contact your credit card company. Worth talking to them even at this late date. I'm very sorry this happened to you.

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                      #11
                      Oct 26, Ian from Cr left me a long (VM saved) message blaming their supplier, last I hear from him

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                        #12
                        Originally posted by cadamson View Post
                        when iglide was going under, they had the courtesy to give us a year, apologize and not take money and orders they could not fulfill. I've been injured since 1985 and this is the first time a company has really injured the very population they served! Criminal
                        This is terrible news. I hope you have no problem getting your money back. I agree if they haven't delivered and you paid by CC you have a good chance. If you know who actually makes the frames, maybe later you can get one from them, same with wheels.

                        To be honest I wondered about the company after meeting the reps at the Expo several years ago. It seemed to me they were failing at marketing. There seemed to be nearly no interest in the chair here. I would think how can it survive? One thing I do know is that the I-Glide had more adjustments available for the casters, but the Tailwind seemed to look "stylish" like a Tilite. So I asked the reps about the limited options and their answer was "We know what users want". They also kept those yesterday NiMH batteries. What were they thinking? Right or wrong, Lithium sells. While I'm on a rant, Clinton River is a nondescript name for a wheelchair company.
                        I have had periodic paralysis all my life. I lost my ability to walk in 2011 beginning with a spinal block, which was used for a hip fracture caused by periodic paralysis.

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                          #13
                          Ha, well my chair never turned off, did you get it from CR? I am so bummed, it is the best power assist out there

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                            #14
                            My big issue (after the chair gone wild issue, which would have thrown me out of the chair had I not hit the wall first) was my batteries only lasted ~1 year while my old iglide ones lasted5+ years. CRs also cost $900, iglide $350. Twice they had to replace the whole cpu, but again, this chair slowed me down hills and was awesome everywhere else. Unless something else has been invented, going down my ramp van will be tough, argh

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                              #15
                              Not my cc, the contracted company Frontier Air uses. Hope they are big enough to really go after CR for this stunt. I really needed these guys to succeed; instead they leave people stranded like this...

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