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    #16
    I have the same chair with the same exact problems, except for the footplate risers. It has been sitting in the corner of my apartment for the last four years collecting dust, because it is useless to me. I have no risers, but my feet still do not sit right, because my legs are fairly short. The biggest problem is with the angle of the backrest. Mine came with a Invacare Matrx back and it was angled too far forward as well. I tried wheeling around and it felt like I would fall over frontwards, even on the flat surfaces. We tried replacing it with a standard back, but it does the same thing. They have come several times to adjust a chair that is NOT adjustable. Please don't let them convince you otherwise. The back angle adjustment is limited, due to the handrail. It feels long and huge. The wheels are set way far back and can't really be adjusted too much because the seat back can not be moved forward or backward to accommodate the wheel adjustments. The part where the back connects to the frame of the chair is fixated. Basically, what you see is what you will get. Don't count on it being able to be modified to suit you, if it isn't already perfect. They told me that I just need to get used to it. After about an hour in the chair, my back gets so painful that I can't sit in it any longer. The angle is just that bad. This is absolutely the worst chair I have ever had and I have been injured 32 years. Sorry this has happened to you too. Hopefully, it is not too late for you to wheel far away from this one.

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      #17
      Wow thanks everyone...it looks like they F'd up beyond belief. I should've known, because the caseworker for my insurance that I found said she hated these guys, they're terrible. The person that measured me got me my powerchair, and got a C300 instead of M300 a few years back lol. I'm just so floored they messed up this bad. They measured me, saw a frame of a chair I did like the fit on in my garage, measured it and we went over everything in detail. Got emails that yes, they can do the footplates without risers. I was told they had to order hardware for the back because it was too far forward. Huh? It's too far forward NOW! I'm SO glad you guys pointed out stuff. Though a bit of it goes over my head lol. But sounds basically like they aren't going to be able to adjust this at all. I was surprised at how fast Ki made it actually. Like within days. If it's custom how can they be that fast? Seems it's a generic frame, maybe? It doesn't even seem quite long in body like I wanted, because it's hard for me to get back in the chair from the ground unless there's a nice part of frame to hang on it and push up on. It's a bit more than my current chair, but doesn't look like I thought, which is the pic in this thread of that blue chair. What is that? Invacare??
      I doubt I can trust them to do welding, since they botched so much just putting on hardware. I am NOT going to accept it. So disappointed and bummed though. I do want the Rogue very much. I hope with a carbon Roho back, and the angle adjustable footplate, that it can work. Thankful that Ki Mobility has that make it right policy!

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        #18
        How are the side guards sloppy? Those are for quads I think? I didn't order the ones with a hole. I wanted bolted on, like that chair shown in the thread, too. But that's when I found out they made the chair already, just days after they measured me. Which was weird as hell. So they said oh, they can't do bolted cuz they already did it. Huh? I hate clamp on, cuz they start bending out and rub on the wheels.

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          #19
          Side guards.
          My Catalyst5 has removable side guards, which I prefer over the fixed units. The reasons?
          I prefer to remove side guards when transferring.
          More importantly, with the Ki, they are plastic construction that cannot handle normal loads from movement (reaching out and down etc). After a short time they eventually crack near the aluminium support post.
          I first emailed them direct and the distribution agency here about this matter when the cross braces failed/collapsed, but no response, reply or acknowledgement.
          On the positive side,whenever these side guards crack they are replaced after placing an order with the company that has the MOH contract.
          Very much like the Black and Decker rapid exchange system.
          My current set are due for replacement once again.
          Perhaps Ki consider side guards to be consumables?? The company that has the agency do not because they do not carry stock and the waiting time is up to 3+ weeks.
          After all that, my concerns are only minor in comparison.
          Could it be that your chair is assembled from various available spare parts? You could be forgiven for thinking so.
          Stick to your guns and make your own good luck with your current situation.
          Last edited by slow_runner; 30 Jul 2018, 7:09 AM.

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            #20
            Please, whatever you do, do NOT accept it. Even if they can finagle it to work, send it back. You'll be using that for at least five years, so you need it right. Period.
            Keep us updated.
            Rollin' since '89. Complete C8

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              #21
              Originally posted by Crappler View Post
              Please, whatever you do, do NOT accept it. Even if they can finagle it to work, send it back. You'll be using that for at least five years, so you need it right. Period.
              Keep us updated.
              I agree, don't take it.

              I accepted a chair that was not set up / built to the specs agreed on. Ultimately they get their $ and you own the problems, literally.

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                #22
                Very one has to decide for themselves. But, as some have posted "Do not Accept" no matter what promises given of fixes later.
                I have a new chair that these promises where made now it's a bit over 6 years old, original DME kept putting off then sold business and new owner could not find the file on chair.
                "Good Luck!"

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                  #23
                  I called the DME and told them the issues, and they seem very peeved with me. Said that it the way I ordered it. The back not being the carbon is all that insurance would pay for, so I'll have to pay out of pocket for the carbon. They can't do non risers unless it's clamp on, due to the seat to footrest length. The sideguards are standard order, unless I wanted matching with the wheel, which is extra. They assured me the back is flush with the poles (the pic sure doesn't show that!). Ki's rep went down there, and from what he says, they CANNOT do it with the footrests as I want with the measurements. I've had to have risers before, but only 2 inches, not 5, and they said if they cut off the excess then the height is too high for the freewheel. Ughhhh. I can't get the carbon back, cuz insurance doesn't pay for it unless I'm a vet. They're bringing it tomorrow for me to try. Sounds like I gotta accept it with just however much they can tweak it.

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                    #24
                    Did you explain the fit is all jacked up from the backrest eating up several inches?!
                    Last edited by Oddity; 30 Jul 2018, 7:43 PM.
                    "I have great faith in fools; self-confidence my friends call it." - Edgar Allen Poe

                    "If you only know your side of an issue, you know nothing." -John Stuart Mill, On Liberty

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                      #25
                      Here are the pics they sent me today. The back is obviously put on differently. Looks a lot better. Except the effing risers lol. Can they cut the frame below the caster arms and shorten it up some you think??
                      Attached Files

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                        #26
                        IMO this type of back could easily promote skin problems. It prevents you from access to the back part of your seat forcing you to perch on the front. You won't get good weight distribution. If I knew my back was going to be mounted so far in front of my back posts I would order extra seat depth.

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                          #27
                          The back looks much better. However, I agree with them that you won't be able to use the freewheel if you move the footplate up much more. I'm not sure how its even going to clamp on to the bottom tube anyway with out a footplate down there for the back of the freewheel to hook on to?

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                            #28
                            The back seems to have a better shape. Obviously they have found a solution to move it back, and may be it can go more ?
                            The Freewheel will not work if your footplate is too high, but why not using two footplates ? one underneath for the Freewheel (and I think they can raise this one a little more, by cutting the front tubes, and cutting also the footplate's tube before the curve) and the other above to minimise the riser's heigh... It's not a big deal (I m'not sure to be crystal clear -sorry)
                            C6-7 since mid 2002, no hand control nor triceps.
                            my website & my job (in France): Accessibility advisor www.acceslibre.eu
                            Also working on a French research about Peer counseling and Empowerment.

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                              #29
                              Do you have any written correspondence outlining your desire for the footrest to be both high and Freewheel compatible, that also includes an affirmation that it would be that way/they could do it?
                              "I have great faith in fools; self-confidence my friends call it." - Edgar Allen Poe

                              "If you only know your side of an issue, you know nothing." -John Stuart Mill, On Liberty

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                                #30
                                Originally posted by Brad09 View Post
                                The back looks much better. However, I agree with them that you won't be able to use the freewheel if you move the footplate up much more. I'm not sure how its even going to clamp on to the bottom tube anyway with out a footplate down there for the back of the freewheel to hook on to?
                                Yep. They flipped the hardware around the "correct" way.

                                A simple solution could be as straight forward as installing a loop footrest at the bottom, so the Freewheel has something to attach to. It looks like it would fit between the elevated footrest pillar tubes. I'd weld a D loop onto the back of footrest tube and be done with it.
                                "I have great faith in fools; self-confidence my friends call it." - Edgar Allen Poe

                                "If you only know your side of an issue, you know nothing." -John Stuart Mill, On Liberty

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