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A reliable national DME around OKC

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  • A reliable national DME around OKC

    Anyone know of an independant DME or/either a reliable national DME around OKC that is able to do Group 3 Complex Rehab Powerchairs? Our old DME sold to national company, all old worker replaced and gave up on shop now.

  • #2
    I can't speak to OKC specifically, but here is a link to the RESNA registrants in OK who do seating (always look at multiple cities, as the surrounding areas can be more fruitful). They work with different plans/settings, of course, but by talking/emailing around and asking for referrals as needed, you can usually get a sense of who's good, and compare with who's in network for you.

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    • #3
      If you already have a feel for what brand of wheelchair you will be seeking, you can contact the local vendor for that chair. They often have contacts with RESNA certified therapists who can do your Medicare-required evaluation and justification. For example, here is the local vendor for Permobil in the Oklahoma City area:

      NATIONAL SEATING & MOBILITY OKLAHOMA CITY
      1845 WEST RENO
      OKLAHOMA CITY, OK 73106

      Phone: 405.440.2400
      Url: http://www.nsm-seating.com
      or
      3500 Lakeside Dr
      Oklahoma City, OK 73179-3217

      Phone: 405.440.2400
      Fax: 405.440.2450-f

      Hours: Branch Manager - Tom Hoover

      (KLD)
      The SCI-Nurses are advanced practice nurses specializing in SCI/D care. They are available to answer questions, provide education, and make suggestions which you should always discuss with your physician/primary health care provider before implementing. Medical diagnosis is not provided, nor do the SCI-Nurses provide nursing or medical care through their responses on the CareCure forums.

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      • #4
        Avoid NuMotion. OK shares a manager with NoCo, and they are a disaster on their best days.

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        • #5
          National Seating and Mobility is a horrible, terrible atrocious company to work with. There is a healthy chance you will not have any other choice (I certainly don't), but be prepared to tell them EXACTLY how to do there job to the very last detail, including measuring YOURSELF exactly, telling them exactly what options you want, telling them how to bill your insurance, communicating as the go-between for your insurance company and NSM, reminding NSM that they need to keep doing their job 15 months into the process so that (hopefully) you can get your chair in under 24 months or so.

          I hope OKC is better than my local NSM office, but I doubt it. They don't seem very invested in actually trying to get you a chair, and more interested in reasons why you can't get one.

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          • #6
            More important than general testimonials is the history of the DME for the specific item you need. For example, there is a DME in my area that would bend over backwards to sell me a $70K van, is willing to sell me a power wheelchair, but isn't willing to put in the effort to sell manual wheelchairs. It's just not their business model. On the other hand, National Seating and Mobility doesn't want to sell me expensive vans or power chairs. They have a good history with manual wheelchairs and are willing to put in the effort.

            By the way, out of the DME's control is the fact that some insurance companies don't allow upgrades. Hence you may not be able to get upgrades through them even if you wanted to pay the entire upgrade cost out of pocket. Sometimes DMEs are between a rock and a hard place. But I should know that. What I don't like is being kept in the dark. Sometimes it's more about communication than anything else.

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            • #7
              "Thank ya'll!" Got to get started, again. Gave up last year and dropped trying. Turned to backup chairs. They were on way out when replaced and daily use they are used up now. Hate having deal with new folks, but down to no choice but bite the bullet and get process started.
              Thank you all!

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              • #8
                Originally posted by August West View Post
                More important than general testimonials is the history of the DME for the specific item you need. For example, there is a DME in my area that would bend over backwards to sell me a $70K van, is willing to sell me a power wheelchair, but isn't willing to put in the effort to sell manual wheelchairs. It's just not their business model. On the other hand, National Seating and Mobility doesn't want to sell me expensive vans or power chairs. They have a good history with manual wheelchairs and are willing to put in the effort.

                By the way, out of the DME's control is the fact that some insurance companies don't allow upgrades. Hence you may not be able to get upgrades through them even if you wanted to pay the entire upgrade cost out of pocket. Sometimes DMEs are between a rock and a hard place. But I should know that. What I don't like is being kept in the dark. Sometimes it's more about communication than anything else.
                I've noticed these big DME providers are staffed with at least one disabled person in each location. Are you one of those persons?

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                • #9
                  No. Just someone with lots of experience with DMEs and is going through this process right now.

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                  • #10
                    Originally posted by August West View Post
                    No. Just someone with lots of experience with DMEs and is going through this process right now.
                    I've been working with DMEs since the 80s and I think we're at rock bottom here. I've never seen such a mess in my 29 years on wheels.

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                    • #11
                      I agree. But is it all on the DME? Because we interact with the DMEs, they become the scapegoat. Sure, they could do better. But the problem goes deeper than the DME alone. Insurance companies and Medicare guidelines are making it impossible for DMEs to provide certain products and services. That means they have to find ways around the system. When they do that, we get upset at them for taking too long. I know all this because I know some DMEs who are telling me their nightmare stories of how they try to help and get punished for it. Naturally, they don't want to accept more orders if it means a loss to them. Then they get blamed for that too. They aren't all bad. Before you shoot me, the messenger, just know that I have been waiting for a wheelchair order for almost 2 years now. I'm not making excuses for them. I am just saying there is more to it than many people realize.

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                      • #12
                        Originally posted by Patton57 View Post
                        I've been working with DMEs since the 80s and I think we're at rock bottom here. I've never seen such a mess in my 29 years on wheels.
                        I know the feeling!
                        First couple DME's I had to do business with via my work insurance and had no input from me. Prescribed equipment was handled by insurance, I'm guessing bid out or who insurance had a contract with for DME, cause depending on what equipment was prescribed was who delivered items to our home. Like bed, chair or other equipment was usually different places.
                        My work insurance ended. After dealing with a few different DME's my family found one that was great. Dealt with this same DME since mid 1990's. The business sold, I think 3 times without any problem. Business as usual about repairs, parts and new chair process. Now it sold to national company and we are lost. Some files they say were lost or didn't transfer.
                        We had figured once new Rx and demos of recommended chairs it would be like before business as usual like the 3 times shop sold before, I was wrong.

                        I know I sound like I'm blaming the DME, that's why didn't put the name in my posting. Maybe it is just how DME business is done due to regulations and limitations, I honestly don't know.

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