Announcement

Collapse
No announcement yet.

Smart Check Roho

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    #16
    There is another cushion that comes to mind that may help you and that is the Star Lock. You can get Star Lock cushions in a 5 inch version which allows for plenty of submersion. I understand they were invented by somebody who used to work for Roho themselves. In fact, apart from the colour they look very much like a Roho cushion. They do have a function which allows you to lock off individual cells. This means that you could create a zero pressure point in a problematic area of your backside. I'm afraid I can't give you any guarantees that they would work for you, but anything is worth a try.


    The Star Lock is available in the UK. If you buy an alternating cushion then you will have to have it shipped from the United States. I think there are two companies that produce alternating cushions, one of them is called Ease. The other what is called Air Pulse and made by a company called Aquila. However, the downside is that if you order from the UK than you are limited when it comes to warranty. I did actually buy Aquila back in 2006 after spending several months in bed suffering with a sinus. I sat on the cushion for about a week but didn't really like it. I did manage to get a refund, minus about 200 quid if I remember rightly. I don't think I'm in the position where I need one of these cushions anyway, I just panicked at the time.


    Maybe you should take a look at the Star Lock cushion first as that is the easiest to obtain them the UK. If you send them an email they will get back to you quickly with any questions you will have.


    Hope that helpsBy the way, I am also in bed at the moment. My problem is more related to moisture and is affecting the crease at the bottom of the backside going around the back to the scrotum. So when I get back up again I'm going to have to use some good barrier creams try and stop the sweat causing a problem again. Maybe you should think about using a barrier cream yourself. Pro shield was recommended to me by the tissue viability nurse. It's only been in production since 2011 but apparently is very good.
    Tetraplegic & Spinal Injury Site

    Comment


      #17
      Even more useless service from Roho UK. I emailed my serial number, explained that it was purchased by wheelchair services, got a reply that I needed to get them to do a warranty. As my wheelchair services department is overstretched I asked Roho if they could confirm whether the serial number to make sure it was one of the faulty batch prior to me contacting wheelchair services and wasting their time asking and finding it wasn't and I don't even get the courtesy of a reply to that email.

      It seems to be quite common in the disability distributor/dealer industry, companies with service like this wouldn't survive in more competitive consumer markets!

      Comment


        #18
        I'm sorry you haven't heard back from them, but how many PRESIDENTS of companies, making disability products, are active on this forum, in direct support of their users?! I can only think of one, Tom, from The Roho Group. That's better customer service than 99.999999999999% of the industry IMO.
        "I have great faith in fools; self-confidence my friends call it." - Edgar Allen Poe

        "If you only know your side of an issue, you know nothing." -John Stuart Mill, On Liberty

        Comment


          #19
          I'm sorry for the poor service that you report. Since there is no "ROHO UK", can I assume that you have been in contact with the Permobil UK office?

          Anyway let's get your questions answered. Please email me directly with your contact information and cushion history (serial number, date of purchase, etc.), and we'll go from there. tom.borcherding@permobil.com.

          Thank you,

          Tom

          Comment


            #20
            Hi there Tom,


            Eventually all has been sorted now. However, it has been a bit of a marathon. I think there's been a lot of confusion on both parts.


            In May I had my puncture on my 5 inch Roho cushion which Roho had made for me back in 2014. I found out that Sumed no longer have the franchise for Roho and the UK. However, they were offering clean and repair service of Roho cushions. So I sent my cushion to them to have it checked and mended. In the meantime, I had sent an email to Roho asking if they had come up with any kind of gauge that can be used to set the Roho up without using the hand. In the email I did mention my Roho had got a leak. I received an email from Roho asking if they can evaluate my cushion. What I didn't realise is the email was sent from the US, not the UK distributors of Roho which Permobil UK.


            This is where the confusion started, I was told that Roho had spoken to Sumed regarding the cushion. I spoke to Sumed and they told me they were waiting for a payment for the inspection of the cushion that they had already carried out. I told them to use the money I had seventh supposed the cushion to Permobil. I then found out the cushion had been sent to the US, I was under the assumption that it was going to the UK. By the time we realised it was too late. I was lying in bed with no cushion.


            I spoke to Permobil UK and placed an order for a custom-made smart check which was going to be 5 inches high. Obviously the representative had no idea that this was not possible. But I was only told about a month later.


            Thankfully, I discovered a 4 inch Quadtro which enabled me to sit up whilst I waited for the new cushion is to arrive. Unfortunately, I developed a moisture lesion which has kept me in bed since July 7. I suspect that I could probably get up and it wouldn't actually get any worse if I use the proper barrier creams. However, I'd rather just stay in bed until it is completely healed. I've now got my 5 inch Roho ready and waiting for when I do get up.


            Even though this whole episode has been somewhat frustrating. I've actually learned a lot from it. Firstly, check your cushion properly if you do find any marks on your backside. In my case, the leak in my cushion was very slow so I can sit for most of the day of the day without any problems.


            I would also advise people to use a good quality barrier cream at all times, but especially if the weather is very hot. If you are lucky you may not suffer from the effects of sweat and moisture. However, the moisture can cause a lot of damage. In my case the skin on the back crease of my backside going around to the scrotum area was obviously the graded by being sweaty and moist. This coupled with a cushion that had slightly too much air bit was too much and this has resulted in the moisture region.


            Anyway, bed rest is by far the best solution for healing any type of sore. It's not nice staying in bed, especially when the weather is nice outside.. I've made sure that my bedroom has everything I need in order for my stay in bed to be as comfortable as possible. I've got this great adjustable television wall bracket which enables me to position my television anywhere around my bed. So if a laying on my side I can have the television right down by the side so I can see it properly without having to strain your neck. I haven't environmental control which enables me to use the television, satellites, lights, fan and electric bed with just the press of a button. And finally, I have my PC next to my bed. I've got a really big monitor my faithful Kensington trackball.
            Tetraplegic & Spinal Injury Site

            Comment


              #21
              Originally posted by Tom Borcherding View Post
              I'm sorry for the poor service that you report. Since there is no "ROHO UK", can I assume that you have been in contact with the Permobil UK office?

              Anyway let's get your questions answered. Please email me directly with your contact information and cushion history (serial number, date of purchase, etc.), and we'll go from there. tom.borcherding@permobil.com.

              Thank you,

              Tom
              Yes, Permobil UK. I appreciate the offer but instead of you getting involved in my case spend the few minutes explaining to your support team that your company's reputation and their jobs rely upon their interaction with customers replying to email etc. I'm sure that with the correct boot applied hard enough they can find my unreplied to email and take action themselves. If that fails I'll contact you directly on how we can resolve the problem.

              Comment


                #22
                I only know you from this forum as mrb - can you please email me your contact information so I can get the information to my counterpart at Permobil UK? Thank you!

                Comment


                  #23
                  QUOTE=Tom Borcherding;1836988]I only know you from this forum as mrb - can you please email me your contact information so I can get the information to my counterpart at Permobil UK? Thank you![/QUOTE]

                  I will Tom but if they have so many unanswered emails that they can't find mine I'd suggest a bigger boot is needed. In fact I won't I'll resend my email with you copied in and a suggestion on how they can provide decent customer service. The different regional NHS Wheelchair Services are probably Roho's biggest UK customer although split into regions. I've had 2 Smart Check cushions and was trialling them for my wheelchair Services, they were delivered by the rep and set up by him. Both were inconsistent in use and didn't help my support workers and based upon my feedback no further smart checks were to be purchased by them. One would have thought that the rep once aware of the recall for warranty would of been knocking their door down to get a replacement for me to try. Instead I try and do it and get the no reply to email treatment.

                  Comment


                    #24
                    In following this thread I can see a pattern. roho has tried in vain to come up with an device for their cushion to make them a little safer. Remember the failed merlin. Anyway this attempt, the smart check, is proving to be, as mrb puts it, inconsistent. The fact that even they admit there was a defective batch is a concern but when you compound that with the fact that they failed to do a recall or even contact the unfortunate people that purchased one of these gadgets and worse yet ignore people like mrb, that is a very poor representation of caring about the customers or customer service. Lousy.

                    Comment


                      #25
                      If you feel that you have still got to perform a hand check with the smart check then there is little point in getting a smart check if you don't have 100% trust in it.


                      Pressure mapping is the only guaranteed way that you can ensure that your cushion is adjusted correctly. The fact that the Roho for most people has got a little bit of leeway means that the pressure shouldn't have to be exactly the same each time, you should still get the protection you need. However, I'm not confident with the hand check, especially if you got to get somebody who doesn't do it very often to check. If you are not able to show someone physically how to do the hand check that all you can do is and stop them, or show them a YouTube video. Even then, it very much depends on the persons fingers. I'm quite sure that if Dwayne Johnson did the hand check for you you're gonna have a lot more space than if Warwick Davis did it for you.


                      Also, if you watch any of the YouTube videos that show you how to do the hand check, most of them are using what appears to be an able-bodied person who is sitting in the wheelchair. Believe me, it's a lot harder for the carer to get their hand under a tetraplegic who can't move that much.
                      Tetraplegic & Spinal Injury Site

                      Comment


                        #26
                        I was able to talk with Tom B. yesterday and really hash a lot of this out. Thanks to Tom for taking time to answer my call. I'm a lot more confident in the use of the ROHO Smart Check today. We seem to be on the right track.

                        It is not the no-brainer solution that I thought it would be (but what is) I think it is still a great piece of equipment for my daughter to use at college. We set her Smart Check via pressure mapping and we know where her cushion placement was on the seat pan during that pressure mapping. The occasional hand check is still done for peace of mind.

                        Comment


                          #27
                          I would encourage Roho to develop the smart check so that it will work with a 5 inch custom-made Roho. I had hoped to have one, however, I was told it was not possible because the smart check won't work with a 5 inch Roho. Can't see why it would be too difficult to develop it so it will though.


                          When you guys carry out a hand check to you have your palm flat down and enable your fingers to wriggle slightly in order to determine whether the cushion is set up properly? Just wondering how other people do it.
                          Tetraplegic & Spinal Injury Site

                          Comment


                            #28
                            The fact is that a smart check would theoretically work on any size or type roho or any other air cushion because it is measuring air pressure. It doesn't know if its a 2 inch or 3 inch or 5 inch cushion, pressure is pressure no matter what it is contained in.

                            Comment


                              #29
                              Originally posted by Ironside View Post
                              If you feel that you have still got to perform a hand check with the smart check then there is little point in getting a smart check if you don't have 100% trust in it.
                              Which was exactly the feedback I gave to Wheelchair Services hence the decision not to buy more...

                              Comment


                                #30
                                Is there a point to this device if one can do their own hand checks? Seems like a needless complication unless hand checks aren't possible (e.g. high quad).
                                "I have great faith in fools; self-confidence my friends call it." - Edgar Allen Poe

                                "If you only know your side of an issue, you know nothing." -John Stuart Mill, On Liberty

                                Comment

                                Working...
                                X