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Colours Wheelchairs rips me--I should have known better dealing with them.

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    Colours Wheelchairs rips me--I should have known better dealing with them.

    Sometimes these manufacturer's need to be called out on their shady business practices and Colours is hardly an exception to this happening. Their customer service is subpar, and it's critical that those in the disabled community let other people know what's going on.

    In mid-September of this year I decided it was time to update my old Colours Spazz as I like to keep the chairs in the "fleet" functioning (2 tilites, 1 quickie, 1 Spazz). I ordered another Spazz through Sportaid simply because it fit well in my front seat when driving. On my first Spazz, it came with the huge standard push wheel locks which I constantly jammed my fingers on over the years. This go round, I decided upon paying an additional $88 for the compact wheel locks to avoid the finger jamming.

    Apparently, Colours is having a problem with their overseas distributor in getting the compacy brake parts and in this case, the building and shipping of my chair was delayaed for nearly two months as Colours kept saying they were waiting on the brake parts to come in. Well, I received my chair this past Friday and lo and behold they sent my chair WITH THE STANDARD BRAKES THOUGH I PAID $88 + GA sales tax for the compact brakes and did not notify Sportaid or myself of this and DID NOT credit me the $88 I paid for the accessory option brakes. They even had the audacity to include that they had included the compact wheel locks on the packing slip (dated 11/14/2016).

    I've attached pictures directly from the Colours website showing the two different wheel lock types--standard vs. compact. I have also attached pics of the actually locks on the chair they shipped to me along side my old Spazz chair. I've contacted Sportaid and made them aware of the issue as they have all the notes regarding the delay, and I'm trying to get my credit of $88 + sales tax back from Colours through them--which I assume SHOULD have been automatic since they did not deliver what I paid for. However, here I am fighting to get my money back. I will keep this post updated, but when manufactuers do things like this it's imperative that others know what's going on.

    If Colours thought I wouldn't notice or care about not getting what I paid, they are friggin' crazy.
    Attached Files

    #2
    I agree this went wrong, but why deal with Colours for an adjustment? You said you bought it from Sportaid. Besides they have more leverage than you do.
    I have had periodic paralysis all my life. I lost my ability to walk in 2011 beginning with a spinal block, which was used for a hip fracture caused by periodic paralysis.

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      #3
      Originally posted by nonoise View Post
      I agree this went wrong, but why deal with Colours for an adjustment? You said you bought it from Sportaid. Besides they have more leverage than you do.
      In my original post I noted that I am dealing with Sportaid on this and they are already aware.

      The issue is that Colours was aware that they did not have the parts from day one--hence the two month delay in shipping. Sportaid reps had been in constant communication with Colours and Colours repeatedly communicated they were waiting on the parts and then searching for another vendor. Rather than advising they did not have the parts prior to shipping, Colours simply shipped the chair and notated on the invoice dated 11/14/2016 that the compact locks I paid for were included when clearly they were not.

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        #4
        This packing invoice is why I have a problem. The order was placed in mid September and they had two months to correct the issue prior to shipping yet, they chose to ship as is and "overstate" what was actually included on the packing invoice. The point is I'm having to jump through hoops to resolve an issue that should not even have happened, but obviously Colours wasn't exactly caring much. There is a difference between an oversight and outright apathy.
        Attached Files

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          #5
          I misread your post. I'd be pissed too. Sportaid should be assisting you. I suppose you've sent them pictures of the faulty chair.
          I have had periodic paralysis all my life. I lost my ability to walk in 2011 beginning with a spinal block, which was used for a hip fracture caused by periodic paralysis.

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            #6
            Originally posted by Wheelieboy View Post
            In my original post I noted that I am dealing with Sportaid on this and they are already aware.

            The issue is that Colours was aware that they did not have the parts from day one--hence the two month delay in shipping. Sportaid reps had been in constant communication with Colours and Colours repeatedly communicated they were waiting on the parts and then searching for another vendor. Rather than advising they did not have the parts prior to shipping, Colours simply shipped the chair and notated on the invoice dated 11/14/2016 that the compact locks I paid for were included when clearly they were not.
            If you bought it through Sportaid, why is Colours involved with the refund process with you directly? If you paid Sportaid, then Sportaid should refund it and let them deal with Colours.

            Comment


              #7
              Originally posted by nonoise View Post
              I misread your post. I'd be pissed too. Sportaid should be assisting you. I suppose you've sent them pictures of the faulty chair.
              I've e-mailed and called and left messages, but haven't heard anything back. The reason I'm posting all of this is to let people know what is going on out here with certain companies. Maybe some people would just shrug and let it go, but I want my money back. I'm having to prove that Colours didn't ship what they said and it kinda' sucks.

              Comment


                #8
                Originally posted by pacrossbow View Post
                If you bought it through Sportaid, why is Colours involved with the refund process with you directly? If you paid Sportaid, then Sportaid should refund it and let them deal with Colours.
                Again, the underlying point of this thread is regarding a manufacture's business practice. If a manufacturer is aware they are not going to be able to deliver a product way in advance, they need to address that issue prior to the product actually being shipped to the customer. '

                I should not have to be calling and e-mailing the vendor behind a refund in this instance when the Colours knew they didn't have the part to begin with and wasn't going to get it. They shipped it as is and notated on the invoice that the requested part was included when it was not. Now I'm having to hustle "six way til Sunday" to prove I didn't get what I ordered. Who wants to go through this avoidable hassle? This is simply making people aware.

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                  #9
                  I'd fight for my credit. They owe you a credit or a cash refund!

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                    #10
                    Originally posted by RaniaC1 View Post
                    I'd fight for my credit. They owe you a credit or a cash refund!
                    Yup, and I've been trying to get someone to get back to me before the holiday week kicked off. I'm heading out of town myself until next week. In this lifestyle every dime we have matters because of what it costs simply to do basic everyday functions.

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                      #11
                      Yes Sir ... it's a struggle, we need every penny, our daily living and functions are far different from those that don't have to deal with the lifestyle that we live in. They don't seem to care or think that we need every dime for any and everything that we need done in our daily living.

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                        #12
                        Sportaid contacted me a little while ago and informed me they were trying to get a hold of someone from Colours to find out what happened. The last communication Sportaid had was that they would ship the chair once they had the compact lock in. Sportaid didn't know the chair had shipped or why the packing list would have the compact wheel locks included when they actually weren't. The reps best guess without speaking to Colours, was that maybe they would ship the wheel locks at a later date, but she couldn't understand why they would include them on a packing list. She asked if I still wanted the locks or a credit to my account sent, and I took the credit as I really don't want to deal with Colours any longer.

                        I would hope that one day these businesses (Colours, Numotion, and Edgepark Medical especially) that cater to the disabled community would actually treat us fairly as customers and give us the customer service they tout rather than blowing us off or simply giving us what they want us to have as opposed to what we actually need or paid for timely--once they've reeled us in. One can only hope, but it ain't lookin' good right now....

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                          #13
                          How did you pay for the chair? If it was credit card call your company and they should help you. If it was by check, call the bank and put a stop on the payment. Stop payment could cost you something, so check on that.

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                            #14
                            [QUOTE=baldfatdad;1816052]How did you pay for the chair? If it was credit card call your company and they should help you. If it was by check, call the bank and put a stop on the payment. Stop payment could cost you something, so check on that.[/QUOTE

                            I paid via paypal so it was just taken from my account. Sportaid said they would look to credit the account for the amount by sending it back. Hopefully sooner rather than later as it is my money. No one had an answer as to why someone at Colours would physical inspect a chair, then ship it with the incorrect parts, and document the part was included anyway. I'm sure the reason is exactly what I believe it to be, but that's just my opinion. Thanks.

                            Comment


                              #15
                              Another Ideal is to call the colours rep in your area. They are supposed to assist with these problems. In most cases they can even come to your house. You can speak to them directly. I agree colours is very difficult to deal with. Substandard service, I deal with them on a weekly basis.

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