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permobil c500 stuck in neutral...bahamas...HELP!

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    #16
    Glad it worked out for you. On that note, I HATE flying with my C500, or any powerchair for that matter. It wasn't so bad years ago when I used my manual chair and airlines were more gentle with things and actually acted like they cared, but now it's a nightmare.
    "It is every man's obligation to put back into the world at least the equivalent of what he takes out of it. Try not to become a man of success but rather try to become a man of value." - Albert Einstein

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      #17
      Curious to hear what was wrong with the chair.
      DIGG.

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        #18
        We are still waiting to get the chair back. Long story short is that some cable and/or circuit board needed to be replaced. The DME in Newark is wonderful - he would have had the chair back to us a week ago Friday with just the power fixed, but with other things that could be repaired locally and included in the damage claim. We would have done this, but thus far we are not very happy with our local DME (I posted under DME's if anyone knew of a good one in Southwestern PA, but so far no leads . . .). At the same time, Danny was contacted about a research project wherein a C500 with sensors will be delivered to him tomorrow and it will track/monitor how often he uses the tilt, elevator, etc. He will have this chair for 8 weeks. In light of that development, we asked the New Jersey DME to please complete ALL of the repairs on his chair before returning it to him. I should note that the DME in New Jersey is going to personally deliver his repaired chair to him here, rather than take a chance of putting it on another plane to Pittsburgh. Now THAT'S AWESOME CUSTOMER SERVICE! I will update as the situation changes. Thanks for asking!

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          #19
          When I was in the VA center in Aspinwall, a DME named Blackburns used to repair the many types of equipment that needed serviced. The mechanics that fixed my mattress and bed were great and always supported me against the jerks at the VA who said I didn't what I was talking about. I heard mostly good things about them all these years. They do have many skilled mechanics.
          C 5/6 Comp.
          No Tri's or hand function.

          Far better it is to try mighty things, to win glorious triumphs, even though checkered by failure. Than to take rank with those poor spirits who neither enjoy much or suffer much, because they live in the grey twilight that knows neither victory or defeat.

          Teddy Roosevelt

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            #20
            ~~~ update ~~~

            DME in Newark, NJ has had Danny's chair since March 4, 2013. We were in NJ last weekend and offered to pick it up - if it was ready - to save them from driving all the way to Pittsburgh. We took the Jazzy Ultra with us and "swapped" on Friday morning, May 3, 2013. His chair did move again, but that was the ONLY thing that had been done as promised! There were several other things that were supposed to be repaired or replaced which were not even touched! To make matters worse, we didn't realize it until we got back to the hotel that night, but now the brake doesn't even work! Danny realized this when he was getting out of his van. The chair was off and he was on a slight slope on the lift. He started drifting! Scared the living H*** out of both of us! He even tested it on a slight ramp off the sidewalk. Sure enough, with him in the chair and the chair turned off at the top of the ramp the chair just rolled on down the ramp! Then, he was in the bathroom and the wiring where the joystick is attached was held together with a wirenut which came off and it took him several minutes to get that working again. V-e-r-y disappointing. We emailed United right away, still waiting to hear back. The DME in NJ however responded with apologies, blah, blah, blah and the parts are supposed to be on their way to Pittsburgh. We will see. So (sigh), the Bahamas saga continues.

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              #21
              Power Chair Still in Repair - since March 3, 2013!

              Just another update - our local DME picked up Danny's chair last Wednesday, 05/22/13, and will probably have it for 1-2 weeks. So far United has been really great about getting the thing fixed properly. We haven't heard a word from the "great" DME in New Jersey. It's amazing how companies can sound like they are the best thing going and then just like that (snap!) they drop you like a hot potato (sigh). Oh well. Hopefully once we do get the chair back it will be like new. We did learn something by accident though - anyone ever hear of a "lock out key"? I guess it is basically a "plug" that you put into the charger port and it prevents the chair from being turned on? Something like that anyway. We are at the point where we are now trying to figure out some way(s) to hopefully prevent chair damage on future airline trips. I wondered if we devised some type of "industrial strength portable dolly" that Danny could drive his chair up on, strap the thing down, plug in the "lock out key" and then there would be no reason for anyone to try to turn the darn thing on!

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                #22
                They make a number of different size plastic pallets that a powerchair could climb up on. I found one that is 40'' long x 48'' wide and 6'' high, costs 80 bucks.

                Another small skid is 47 1/4'' long x 39 1/2'' wide and 5 1/2'' high, weighs 20 lbs and costs 40 bucks. These can handle 3,300 lbs. A chair could be straped down and the handlers would have to dolly it or use a forklift. Maybe then they would keep their hands off. They also have plastic zipper covers for powerchairs. May be a pain to carry the skid but 20 lbs is not bad.
                www.seton.com search for plastic pallets

                www.discountramps.com/power-chair-cover.htm
                Last edited by forestranger52; 1 Jun 2013, 8:21 PM.
                C 5/6 Comp.
                No Tri's or hand function.

                Far better it is to try mighty things, to win glorious triumphs, even though checkered by failure. Than to take rank with those poor spirits who neither enjoy much or suffer much, because they live in the grey twilight that knows neither victory or defeat.

                Teddy Roosevelt

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                  #23
                  Whats the latest on the broken chair, please?
                  C 5/6 Comp.
                  No Tri's or hand function.

                  Far better it is to try mighty things, to win glorious triumphs, even though checkered by failure. Than to take rank with those poor spirits who neither enjoy much or suffer much, because they live in the grey twilight that knows neither victory or defeat.

                  Teddy Roosevelt

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                    #24
                    Blackburn's picked up Danny's chair three weeks ago. Danny had been using a loaner chair from UPMC that he was using in a research project for UPMC, up until a week ago Saturday when both arms on the C500 broke when he pushed himself up while getting dressed! He now has a loaner C300 from Blackburn's. When he talked to Blackburn's last week, the parts for his chair were "on order." The chair was broken on March 3rd and here we are coming up on FOUR MONTHS and still, not fixed! Ugh!

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                      #25
                      Must be pretty strong to push himself up when armrests are usually high to begin with. Can he straighten his arms with his butt up in the air. The chair may tip over.

                      I would need my arms much lower than they are now. I have very long arms and a quad belly that holds 5 days of waste so it would be tough.
                      C 5/6 Comp.
                      No Tri's or hand function.

                      Far better it is to try mighty things, to win glorious triumphs, even though checkered by failure. Than to take rank with those poor spirits who neither enjoy much or suffer much, because they live in the grey twilight that knows neither victory or defeat.

                      Teddy Roosevelt

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