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wheel chair repair and driving controls

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  • wheel chair repair and driving controls

    Hello,
    It has been awhile since I have posted. We have been busy getting Ezra ready for college. He leaves the end of the month. Happy for him but still struggling mom.
    We just noticed his Q7 frame is bent. The only thing we can figure is he flew to Rochester NY for USA sled hockey camp and tryout. Might have happened in the plane? We have a call to our dealer not sure if they can straighten it out our not. Will cost $ I am sure. He needs to look over his chair more than he does. A friend of his noticed when he was getting the chair out of the car the other day. We also did get his hand controls permantly installed in his Dodge journey. He loves the controls and took his driving test yesterday and passed.
    Also looking to invest in off road tires and wheels. If anyone has suggestions on tires and wheels we would appreciate it. He has the free wheel that he uses all the time but would like knobby tires for trails.
    All this and we have not gotten books yet.

  • #2
    Eek! Yea, you guys should have checked the chair thorougly before leaving the airport, that way the airport is financially responsible. I've seen so many horror stories here about plane damage. Since it's the frame it should be covered under warranty.
    Board Member of Assistance Dog Advocacy Project working in Education. Feel free to ask me any service dog questions!

    I am not paralyzed. I have a genetic connective tissue disorder with neuro complications and a movement disorder.

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    • #3
      Frame damage caused by flight crew or the airport will not be covered by warranty. In what world would any company warranty damage caused by transport.

      True that you should have checked the chair at the airport and reported it to the airline. That would have started the damaged in transport claim and the airline might be willing to than pay for the repair.

      Now it may be a little late, as it will be difficult to prove when the damage occured.

      I have had 2 chairs damaged in flight,

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      • #4
        Since you do not know when it got bent (could have been the airline...could not have been...no one will really know) you may be able to get it covered by warranty. Hopefully your DME will go to bat for you with Sunrise Medical /Quickie and see what can be done, especially since his chair is relatively new.
        "Unless someone like you cares a whole awful lot nothing's going to get better. It's not." - Dr. Seuss

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        • #5
          She doesn't know for sure how it was damaged, so it's not like the company can refuse the warranty for that reason. Maybe she got a lemon frame, the company is then responsible.

          I have a Q7 and love it. No flying, but it was treated roughly when some asshole broke into my car and threw it onto the ground. My roommate found it in the street the next morning, had to search around for parts like one arm rest that was under the neighbors car. I was terrified it was damaged, but beyond scrapes I just had to adjust one brake forward which may have not even been related.
          Board Member of Assistance Dog Advocacy Project working in Education. Feel free to ask me any service dog questions!

          I am not paralyzed. I have a genetic connective tissue disorder with neuro complications and a movement disorder.

          Comment


          • #6
            Thanks for all your ideas. We truely do not know for sure what happened. You would think there would scrapes, scratches or something if damaged at airport. It is kind of twisted more then bent I guess. Ya, I hope the tech goes to bat for us too. They are coming next Tuesday. Ezra leaves for college the following Thursday and he can not be without a chair. Will see what happens I guess. Everything seems to happen at once. We are leaning quick you roll with what you are dealt.

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            • #7
              My knobbie tires are mountain bike tires from a bike store. I used an old set of wheels & push rims and local bike shop put 2-3" knobbies on them.

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              • #8
                It's a Quickie and their customer Service sucks to boot. Sorry bout that Mom. This is not the first to have problems.

                If not asked, I wouldn't volunteer you flew. Oh man, I hope they come thru. There are just too many people having issues with their Quickies. They were suppossedly designed with an active, younger population in mind.
                Last edited by Patrick Madsen; 08-16-2012, 08:02 PM.

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                • #9
                  Ok, the DME tech came today. Ezra said his chair is twisted front to back. The tech stated that they would have to order a new frame. Not sure what they will do as he will be in Duluth and United seating is not up there. He was not asked how it happened so the flying did not come up. He will be flying once a month for sled hockey. I did tell him that my understanding was there is a closet in the cabin if his chair fits they should put it in there.

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                  • #10
                    The DME called Friday... Quickie is saying they will not warrentee the frame. That unless the welds are broken we are SOL. Unreal he has had this chair 2 months. In looking at it the tech from the DME stated the chair should have held up better than it did in that he has seen videos of people doing back flips on them. I believe my insurance company is still paying rent each month as seems there policy to be sure we keep the chair before paying for it... The DME stated she was going to call the company again. I am thinking if Quickie will not send a new frame I will call my insurance and have them quit paying. BUT... Ezra needs a chair and leave for school the 30th....
                    How do all of you put up with these frustrations.

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                    • #11
                      I think companies do this the way insurance companies do it, ALWAYS deny the first request to weed out the people that won't bother after that.

                      So don't give up. I'd see about calling the sunrise rep that helped with the frame replacement for another member here with a Q7. She also got help from SCI_OTR, so contact him if you're getting nowhere.*
                      Board Member of Assistance Dog Advocacy Project working in Education. Feel free to ask me any service dog questions!

                      I am not paralyzed. I have a genetic connective tissue disorder with neuro complications and a movement disorder.

                      Comment


                      • #12
                        Thanks Lin. I did call United today and talked to Autumn. She was very helpful and stated that they (united) will stand by us. She is working on a chair for Ezra to use when they send the frame to quickie as they will not confirm if covered or not until they see it. Also she states the MN United will see him as he will be in college in MN after this week... He is releaved that he will have a chair no matter what. I had told him if I had to charge on my card he would have a chair. Hurts to see him so dependant on his chair. Realization is setting in. But.. we do feel that United is going to work with and for us so that is a positive point.

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                        • #13
                          Just a response to all the comments saying that Ezra should have checked the chair at the airport: true, but it can be very difficult to find all the damage that an airline can inflict on your chair. My list of things to check before I accept the chair gets longer with every flight, and it's hard to do some of those things while you're strapped into an aisle chair and the oncoming flight crew is staring at you, waiting for you to get a move on.

                          When Lufthansa bent my axle pin, I didn't figure it out by checking that the axles were engaged, by spinning the wheels, or even by taking the wheel off. It wasn't until I tried to put the wheel back on (150 km away from the airport) that the damage became apparent.

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                          • #14
                            Katja, Thanks that is what Ezra said too that he was not even sure if that is what happened as he had not noticed anything for so long, actually not until someone else noticed the bend.
                            Being new to a chair is hard enough without having to not be able to trust that your chair will be returned to you in decent shape.
                            He did tell me he asked to be on the college student board as he feels that being new in a chair he sees the good and bad of what is supposed to be accessable.
                            We really do appreciate all that we are learning from the members of this forum. I am not sure what we would do without your knowledge. Thanks again.

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                            • #15
                              I wanted to give an update on Ezra's frame. United seating from mn is going up to his college with a different chair for him to use. They are sending the twisted q7 in to the manufacter as defected. Will see what happens. A new frame nas been ordered as one way or another he needs a chair. My ins company rents chairs for the first 5 to 6 months prior to purchase to be sure the chair works out. Not sure if this makes a diff or not

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