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    New Chair Order Time Frame

    I'm wondering how long it takes others to get a new chair from their Mobility Dealer?

    I'm getting a Tilite - fitted on June 5th. The dealer is still processing the pieces/parts of the chair, (individually), through our insurance. It's been 6 weeks and as of yesterday, not a hint of when it will be ordered, or delivered. In took around 4 months to get my power chair.

    Is this the norm?

    Thanks... T
    Incomplete, SCI, T1-T8, w/ Arachnoid Cyst. Bilateral shoulder surgeries, 2 on the left, 3 on the right, right forearm surgery for a crushed radial nerve.

    "We can always choose to perceive things differently. We can focus on what's wrong in our life, or we can focus on what's right."
    — Marianne Williamson

    #2
    probably normal. Was anything denied? That can slow things, reapplying for denied portions.

    I was quoted one month for the dme to put together the request and get the appropriate dr signatures and explanations of medical need. Then one month for the insurance company to approve or deny. Then one month for manufacture by the company. So it sounds like you're right in the middle of the timeline with insurance approval.
    Board Member of Assistance Dog Advocacy Project working in Education. Feel free to ask me any service dog questions!

    I am not paralyzed. I have a genetic connective tissue disorder with neuro complications and a movement disorder.

    Comment


      #3
      I'm at three months, almost to the date, and I'm at the step of placing the order.

      I'm waiting for the order form from the DME so I can confirm everything they say they're ordering before I give the go ahead. I'm quite f-n frustrated with this company.

      On the plus side, I won't be paying too much out of pocket. Maybe 500 for a ZR2, jay2 cushion, and j3 back. I'm on my own for Spinergy's., though.
      Rollin' since '89. Complete C8

      Comment


        #4
        My experience has been 4-6 weeks, but I've never ordered through a DME, which I imagine must add a fair amount of overhead.

        Comment


          #5
          If you live in Holland, estimate about 6 months from the start of procedures to delivery.
          Partner of an incredible stroke survivor. Limitations: hemiparesis and neglect (functional paralysis and complete lack of awareness on one side). Equipment: TiLite ZRA 2 and 2GX, Spinergy ZX-1, RioMobility Firefly. Knowledge: relative newbie for high-level equipment (2012), but willing to try to help others who are new with similar limitations (definitely not a guru, but inquisitive).

          Comment


            #6
            It sounds like my mobility guy is on track for the US. Elarson, I'm sorry you have to wait so long, wow! Makes me grateful.

            I always call my insurance ahead and they make it sound do simple. "We have your records, have the DME co. call and we'll approve it, part by part, over the phone." They say this even after I tell them the DME wants to summit a ton of paper work. The DME guy can't fathom this and doesn't take the time to call my insurance. Hence, my question.

            But, in the defense of the DME co, they are very caring, super nice people, extremely busy, and a lot of their clients need chairs worse than I, so I don't breath down their necks... I just call every three weeks and check the status...

            Thanks again, your answers helped a lot! Have a great weekend!
            T
            Incomplete, SCI, T1-T8, w/ Arachnoid Cyst. Bilateral shoulder surgeries, 2 on the left, 3 on the right, right forearm surgery for a crushed radial nerve.

            "We can always choose to perceive things differently. We can focus on what's wrong in our life, or we can focus on what's right."
            — Marianne Williamson

            Comment


              #7
              Ordering through Sportaid, I got my chair in about 5 weeks. My chair is a low lead-time model, though, and I kept on top of Sportaid and Colours once a week. I also live 50 miles from Colours, so picking it up rather than having them ship it to Sportaid to ship it to me helped too.

              Maybe Tilite could give you a clue about estimated wait time? Any wait time is always too long when a pretty new chair is coming, isn't it?

              Comment


                #8
                chaiale, tilite doesn't even have her order yet. Yours was fast because you self paid through sportaid and your only wait was the manufacture time from colours. Charlotte's order hasn't even been sent to tilite yet as the insurance approval isn't done. This has to be done first so in the case of denial any changes can be made to the order.
                Board Member of Assistance Dog Advocacy Project working in Education. Feel free to ask me any service dog questions!

                I am not paralyzed. I have a genetic connective tissue disorder with neuro complications and a movement disorder.

                Comment


                  #9
                  Ah, misread where she was in the process; thought Tilite had gotten her order.

                  Comment


                    #10
                    Originally posted by Charlottes Web View Post
                    I always call my insurance ahead and they make it sound do simple. "We have your records, have the DME co. call and we'll approve it, part by part, over the phone." They say this even after I tell them the DME wants to summit a ton of paper work. The DME guy can't fathom this and doesn't take the time to call my insurance. Hence, my question.
                    Your DME guys can't fathom it because he's dealt with em before and knows it's not really as simple as calling up the insurance and going over each item. If it was just a plain jane manual chair then maybe so.

                    However to me if a DME orders these types of chairs often then they should already be pretty adept at writing up letter of necessities which is where most of the paper work they have to do comes in.
                    Most everything I say is

                    Comment


                      #11
                      LOL, I know Tex! I got yelled at by the Greek lady at a smaller DME. She screamed out, I couldn't have a second walker - no ins would pay for that! I left, (cracking up, too), went down the street, they placed the call, and I left with a walker!

                      We are blessed in the insurance dept, (knocking on wood as I type this). The company my husband works for is self insured. Aetna, with its bad reputation, manages the money. It works completely different from standard ins. However, you're correct, a somewhat custom chair will take longer than my, same day delivery, $100.00, crap, manual chair. I work with National Seating & Mobility here. There's just 3 guys running the show and they're always in the weeds. I asked about the nes tilite, 3lbs lighter, and he instantly said it would cost me $1000. out of pocket. I didn't double check him.

                      Chaiale, I'm going to inquire if I can order through a co. like Sportaid using ins. I have my measurements and can learn everything, chair related, here at CC. I've seen the threads with members ordering and receiving their shiny new chairs pronto! Yes, any wait, is too long when you're stir crazy!

                      Thanks you guys!
                      Incomplete, SCI, T1-T8, w/ Arachnoid Cyst. Bilateral shoulder surgeries, 2 on the left, 3 on the right, right forearm surgery for a crushed radial nerve.

                      "We can always choose to perceive things differently. We can focus on what's wrong in our life, or we can focus on what's right."
                      — Marianne Williamson

                      Comment


                        #12
                        you can order through online companies if they work with your insurance. But it's not going to shorten the amount of time, especially if the hold up is your insurance and not the compiling of medical necessity. If your current dme is already submitting for approval (you said that's where they were in the process) the paperwork is already done. Starting over at this point would further delay things. If someone has a bad dme that takes to long putting the paperwork together, then switching or using a different one for the next chair would help.

                        even though you know your measurements, I would go through a dme rather than online when insurance is paying. My reasoning for this is if the dme doesn't know what they are doing with measurements and chair selection you still do and can demand to get what you want or leave with nothing lost. But if they DO know what they're doing and you don't use them you lost the chance for help. It also would be helpful to have a local dme for support during repairs or problems down the line. For a self pay chair, by all means go online so you aren't spending more on the dme than you do on the chair.

                        some may disagree, this is just my opinion.
                        Board Member of Assistance Dog Advocacy Project working in Education. Feel free to ask me any service dog questions!

                        I am not paralyzed. I have a genetic connective tissue disorder with neuro complications and a movement disorder.

                        Comment


                          #13
                          Great point, Lin! I wasn't thinking of ordering this chair online but future chairs. After you pointed out the disadvantages, I'll stick with my sweet DME folks in the future.

                          Thanks; I appreciate your opinion!
                          Incomplete, SCI, T1-T8, w/ Arachnoid Cyst. Bilateral shoulder surgeries, 2 on the left, 3 on the right, right forearm surgery for a crushed radial nerve.

                          "We can always choose to perceive things differently. We can focus on what's wrong in our life, or we can focus on what's right."
                          — Marianne Williamson

                          Comment


                            #14
                            Originally posted by Charlottes Web View Post
                            I'm wondering how long it takes others to get a new chair from their Mobility Dealer?

                            I'm getting a Tilite - fitted on June 5th. The dealer is still processing the pieces/parts of the chair, (individually), through our insurance. It's been 6 weeks and as of yesterday, not a hint of when it will be ordered, or delivered. In took around 4 months to get my power chair.

                            Is this the norm?

                            Thanks... T
                            your insurance will provide light weight manual and power chair? donnie

                            Comment


                              #15
                              Hey Donnie! Yes, they covered the power chair and a cheap manual chair that I needed fast. Since my home has 3 levels, no elevators, I'm allowed a chair for each level.




                              Originally posted by rollin' man View Post
                              your insurance will provide light weight manual and power chair? donnie
                              Incomplete, SCI, T1-T8, w/ Arachnoid Cyst. Bilateral shoulder surgeries, 2 on the left, 3 on the right, right forearm surgery for a crushed radial nerve.

                              "We can always choose to perceive things differently. We can focus on what's wrong in our life, or we can focus on what's right."
                              — Marianne Williamson

                              Comment

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