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Suing my DME for broken chair [long rant] w/ pictures

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  • #16
    Originally posted by -scott- View Post
    the original files should have EXIF data embedded that shows the date captured.
    It's all in the e-mail - if you look at the dates of the email - and then you see the dme's reply that they will pick it up after seeing the pictures. I will also bring my ipad 2 to court and show them a video of me riding the chair b4 all the mods... I'm in a manual chair w/ emotion m15 i really like the wheels.
    Thank you for the responses, should i really contact the BBB or call the popos?
    C5/C6 Complete since 08/22/09

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    • #17
      BBB definitely.
      The police? I'm unsure of why they would be involved.
      Get involved in politics as if your life depended on it, because it does. -- Justin Dart

      I shall not tolerate ignorance or hate speech on this site.

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      • #18
        broken p/c

        Good luck and stick it to em!!!!

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        • #19
          Mac85,

          Very sorry to hear of these troubles. Here are some tips for others to listen to as learn from ourselves:

          Always avoid sending your main power chair to a DME without requesting the chair be surveyed before work begins.

          Always remove anything removable before sending a chair to the DME. This includes foot rests, armrests, cushions, etc.

          Always making the driver who is picking up your chair sign a receipt that he has picked up your chair and go outside and watch him put your chair in his truck. You would be surprised what I have witnessed.

          Daily contact is recommended via the telephone. At the very least call every Monday or Friday. Become a pain in his ass, be respectful for sure but still contact them every day especially around lunchtime or just after.

          These experiences are based on 34 years of major headache. Some are good, most are rotten and a few are just basically incompetent.

          Good luck to Mac. Definitely go through small claims court and file a complaint with the Better Business Bureau. Each state should have an advocate who is very job is to handle these types of things. Also your local TV station should have a consumer advocate as well. Contact them ASAP. News media loves a story like yours and makes them look really good when they resolve it. Who knows maybe a angel will donate something to assist you.

          Future Walker
          Futurewalker

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          • #20
            Originally posted by Liz321 View Post
            BBB definitely.
            The police? I'm unsure of why they would be involved.
            because they've stolen his expensive custom back and roho cushion. They probably won't care much to do something about it, but having the report filed and the case number will help in court.
            Board Member of Assistance Dog Advocacy Project working in Education. Feel free to ask me any service dog questions!

            I am not paralyzed. I have a genetic connective tissue disorder with neuro complications and a movement disorder.

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            • #21
              Originally posted by ~Lin View Post
              because they've stolen his expensive custom back and roho cushion. They probably won't care much to do something about it, but having the report filed and the case number will help in court.
              Not a lawyer but it seems odd as there is a contractual agreement of some kind even if the DME is totally irresponsible.
              Get involved in politics as if your life depended on it, because it does. -- Justin Dart

              I shall not tolerate ignorance or hate speech on this site.

              Comment


              • #22
                They didn't "steal" his cushion, they lost it. All calling the cops is gonna do is piss someone off for wasting their time.
                BBB and consumer affairs will get something done. Permobil kept screwing me around because they couldn't figure out what was wrong with my chair and had it forever trying to diagnose it. I called consumer affairs and they made a few calls and they immediately replaced all the electrical components and got the chair back within a week.

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                • #23
                  Originally posted by jschism View Post
                  They didn't "steal" his cushion, they lost it. All calling the cops is gonna do is piss someone off for wasting their time.
                  BBB and consumer affairs will get something done. Permobil kept screwing me around because they couldn't figure out what was wrong with my chair and had it forever trying to diagnose it. I called consumer affairs and they made a few calls and they immediately replaced all the electrical components and got the chair back within a week.
                  I just filed with BBB
                  Filed by :
                  X

                  Filed against : X

                  Complaint Description:
                  I gave my power wheelchair for parts replacement - it was damaged in the process and it doesn't work.

                  Your Desired Resolution:
                  I need to buy a new wheelchair

                  This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.



                  I don't know about contacting media, i don't really want to be on tv.
                  I dont want them to fix my chair I don't really need it anyway
                  C5/C6 Complete since 08/22/09

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                  • #24
                    The BBB will not do anything once a court filing is made. Even if you had filed a complaint with thee BBB this is the way they work, (I know this because I used too work there) They forward yoiur letter to the company you are compaining about. They give the company 10 to 30 days to respond to the letter and give their side of the story. They forward the response to you and you can either accept the response as fact or dispute it. The end. The complaint stays on file for 3 years and nobody even sees it. The only thing it will do is maybe lower the company's rating.

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                    • #25
                      So i just got a letter from the peoples court if i want to go there on TV, in front of judge marilyn millian... Should I DO IT?
                      C5/C6 Complete since 08/22/09

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                      • #26
                        that would be great to see you win on T.V., maybe that'll scare of dme's straight?

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                        • #27
                          Originally posted by jschism View Post
                          that would be great to see you win on T.V., maybe that'll scare of dme's straight?
                          I think, I'll do it
                          C5/C6 Complete since 08/22/09

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                          • #28
                            Go for it! I would. Just be calm and rational.
                            You will find a guide to preserving shoulder function @
                            http://www.rstce.pitt.edu/RSTCE_Reso...imb_Injury.pdf

                            See my personal webpage @
                            http://cccforum55.freehostia.com/

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                            • #29
                              Does the dme have the right to refuse going to circus court?

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                              • #30
                                Originally posted by NorthQuad View Post
                                Does the dme have the right to refuse going to circus court?
                                I'm not sure, I'll call peoples court on tuesday and find out
                                C5/C6 Complete since 08/22/09

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