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  • #46
    Originally posted by tooley View Post
    Phooey. I just got nailed $91 COD brokerage fee into Canada on a $467 order made up of medical necessities. That has never happened when I order through SportAid. Considering my $6000 Lasher wheelchair only cost $400 to import from Alaska I find this outrageous. Live and learn...
    You ordered from these guys and you were charged duty? Or a brokerage fee? Was it UPS that delivered it? Because UPS are snakey f***s.

    I've been charged brokerage fees going through Sportaid. In fact, though I regularly order through Sportaid, Sportaid always comes in at the highest shipping costs out of any other online medical dealer I order from. Is it out of their control? Somewhat, yes.

    But I always make sure to NEVER use UPS or they'll charge a random made up ridiculous amount for brokerage fees. I always choose USPS if coming from the States.

    I'm with you on on finding the charges outrageous. They burn my ass.

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    • #47
      We just received a big UPS shipment (about $3000) from Sportaid and were charged $275 for shipping and no brokerage fees from UPS to the Netherlands. I did not find the shipping to be too excessive, because I know our parts probably came from about 5 different suppliers (Spinergy, ADI, Varilite, Supracor, D's Locks). We were charged for 6% VAT, which I was expecting. Luckily, we were not charged the high VAT rate of 21%, because I had asked Sportaid to write that it was wheelchair parts on the shipping papers.
      Partner of an incredible stroke survivor. Limitations: hemiparesis and neglect (functional paralysis and complete lack of awareness on one side). Equipment: TiLite ZRA 2 and 2GX, Spinergy ZX-1, RioMobility Firefly. Knowledge: relative newbie for high-level equipment (2012), but willing to try to help others who are new with similar limitations (definitely not a guru, but inquisitive).

      Comment


      • #48
        Originally posted by tooley View Post
        Phooey. I just got nailed $91 COD brokerage fee into Canada on a $467 order made up of medical necessities. That has never happened when I order through SportAid. Considering my $6000 Lasher wheelchair only cost $400 to import from Alaska I find this outrageous. Live and learn...
        Every time i order from SportAid or any other similiar company from the States i always get them to write Medical Supplies or Wheelchair supplies on the outside. As you do not have to pay any duties or import fee's on medical supplies, works great for me.

        Mooner

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        • #49
          Originally posted by NorthQuad View Post
          You ordered from these guys and you were charged duty? Or a brokerage fee? Was it UPS that delivered it? Because UPS are snakey f***s.

          I've been charged brokerage fees going through Sportaid. In fact, though I regularly order through Sportaid, Sportaid always comes in at the highest shipping costs out of any other online medical dealer I order from. Is it out of their control? Somewhat, yes.

          But I always make sure to NEVER use UPS or they'll charge a random made up ridiculous amount for brokerage fees. I always choose USPS if coming from the States.

          I'm with you on on finding the charges outrageous. They burn my ass.
          You're post is 100% right Dave. Google'd "ups brokerage" and before I finished typing "ups brokerage scam" popped up. I've never been charged this when ordering from SportAid because they've always shipped USPS to me. Apparently there are ways around UPS's ridiculous charges but I think the easiest way is to just not use them.

          And Mooner is right, Canadian duty doesn't get charged on medical stuff. Never had to pay it, even had Schwalbe write "wheelchair tubes" on a box once.

          But as to the subject of this thread - Care Medical service was great, not their fault UPS scams us foreigners.

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          • #50
            I've ordered from Sportaid many times w/o any problems. I love being one state from them because I get the stuff in like two days.

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            • #51
              Originally posted by ozziegn View Post
              I've ordered from Sportaid many times w/o any problems. I love being one state from them because I get the stuff in like two days.
              I concur, Sportaid is a top-rate shop!

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              • #52
                I concur about Sportaid being top-rate.

                We placed a big order for add-on options with them for a new ZRA2 with standard options. They were fantastic about answering a lot of questions, and making sure we got what we needed. They have also been great about dealing with the hassles of international shipping and the paperwork we needed to get the parts funded.

                Sportaid drop ships about 99% of their product, and in our case, they needed to be collected and forwarded on internationally. We were charged $275 for shipping and no brokerage fees from UPS to the Netherlands. We had to pay for some of this out-of-pocket, but on average, add-on options were was 40-50% cheaper than ordering in the Netherlands, and in some cases even more.

                Although it took a lot of back and forth with getting orders right, I did not find any mistakes on what we received, which is very important when shipping internationally. This is the 2nd complicated order we have placed with Sportaid, and they have come through both times very well. I think it helped to let them know in advance what they might expect, and I would suggest that to any other international people, because it is different based on the country and funding sources.

                I did not find the shipping to be too excessive, because I know our parts came from about 5 different suppliers (Spinergy, ADI, Varilite, Supracor, D’s Locks). We were charged for 6% VAT on import, which I was expecting, and which we would have also paid locally. Luckily, we were not charged the high VAT rate of 21%, because I had asked Sportaid to write that it was wheelchair parts on the shipping papers in both English and Dutch, and they were very good to do that.

                Kudo's to Jimbo and the Sportaid team!
                Partner of an incredible stroke survivor. Limitations: hemiparesis and neglect (functional paralysis and complete lack of awareness on one side). Equipment: TiLite ZRA 2 and 2GX, Spinergy ZX-1, RioMobility Firefly. Knowledge: relative newbie for high-level equipment (2012), but willing to try to help others who are new with similar limitations (definitely not a guru, but inquisitive).

                Comment


                • #53
                  Hello. My name is Chad Dismuke and I want to invite you to ChairLife.com. Over the past several months I have been working on this new startup ChairLife.com. The idea of an e-commerce website has been a reoccurring idea of mine for a while now. As a wheelchair user who can’t sit still, I often have sacrificed my health by putting my activities and long hours in the chair as a top priority. I like being out there man. As an active wheelchair user I like to radiate a vibrant curiosity. Who wants to be that person pushing around in that waiting room wheelchair? Not me! There is nothing better than to be openly confident in yourself through the chair you ride. Let’s face it we have standard to abide by. Not only publically but to ourselves. My vision for ChairLife.com came together when talking to a fellow wheelchair user. He and I concluded that it would be great to have a website that sold elite proven wheelchair products that looked good, worked well, and kept us healthy throughout the long day. We all want our chairs to look good and work well, but really the fact that they keep our bodies intact and healthy is key. Through many conversations, my friend and I had come up with the name ChairLife.com. The mindset is to have a website that is interactive through social media and that sells proven wheelchair product. Well, the process has been easier said than done. First you have several logistical hurtles and then a steep, how to proceed learning curve. After a lot of help from a local wheelchair mobility company things began to fall in line. On October 1, this year ChairLife.com went live. I would like to welcome you to stop in and check out ChairLife.com. There are several holes to fill and just like when we all sat in our first chair, much progress ahead. So stop by and take a look, we are wheelchair users for the wheelchair user. Our ChairLife is important to us, so let’s live-it!

                  Comment


                  • #54
                    Express Medical Supply (http://www.exmed.net/) is top of my list. My experience is almost identical to luvfrogs's post #41. The main difference is that my order was international. I was running out of stock and the clock was ticking.
                    First I tried my regular med.supply co. and got bad customer service!
                    I called Express Medical Supply's customer service and was connected to Bob Nahm for international orders. He told me since it was the end of the day my order could only ship out after the weekend. I explained my awkward situation. Bob went the extra mile on overtime on this order and got it shipped out ahead of the weekend. Express Medical Supply beat my previous med supply co on three counts. Good manners, best price on bulk orders and excellent customer feedback.

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                    • #55
                      SportAid is my go to place for chair parts.
                      T12 Complete since 1982. TiLite Tx

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                      • #56
                        Summary so far

                        This thread has been very helpful. Thanks to all who contributed along the way. I summarized all the sites in the table below and added some others that were mentioned in other threads (or that I found myself). Hopefully others will find this useful.

                        Comment


                        • #57
                          Right on, HockeyFan! Looks good.

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                          • #58
                            livingspinal.com

                            Originally posted by HockeyFan View Post
                            This thread has been very helpful. Thanks to all who contributed along the way. I summarized all the sites in the table below and added some others that were mentioned in other threads (or that I found myself). Hopefully others will find this useful.
                            Please add www.livingspinal.com
                            I was in inpatient rehab with the founder, Andrew, at the Rehabilitation Institute of Chicago in 2009. He founded it as a way to contribute to clinical trials by donating much of the profits to clinical trial research, including Dr. Wise Young's trials. I buy almost everything I need from his website, the shipping is super fast, the prices are very competitive, they only carry quality stuff, and (most importantly) they support clinical trial research with your purchase.

                            He recently put up a video so you can see the place behind the website too.
                            https://www.youtube.com/watch?v=AA2aDwJFSMI

                            Thanks!
                            C4 incomplete April 26, 2009

                            2010 SCINet Clinical Trial Support Squad Member
                            Please join me and donate a dollar a day at http://justadollarplease.org and copy and paste this message to the bottom of your signature.

                            Comment


                            • #59
                              Payless Medical.ca /.com
                              wow. Just wow.

                              I ordered catheters yesterday, some Tiemann Rusch Teleflex 14fr. I have trouble finding them locally and absolutely despise dealing with the half-wits that work at any medical supply place I've ever dealt with. I don't mind paying out of pocket for quality products. I re-use these caths literally hundreds of times. Anyway.....

                              Placed order yesterday 10am, received confirmation email immediately and shipping confirmation with tracking number before 2pm.
                              Received caths delivered to my desk at work at 9am. 23 hours! Never had to talk to a person. That's service. I'd still be waiting for SportAid to get off their duffs and figure out shipping to Canada, and lucky if they actually stock this type of item (not that they'd tell you they need to bring it in)

                              Payless' site says they "drop ship" - local warehouses throughout North America. They came out of the city south of me, Calgary. Shipping was $7.00

                              PAYLESS MEDICAL. If you're in Canada give them a try. They way our dollar is right now I refuse to buy anything out of the US.

                              Comment


                              • #60
                                Right on, tooley! I'll give them a go! The AMG MedPro is listed at the lowest price I have ever seen anywhere. And wouldn't you know it, my order of 24 tubes just arrived today, including 20 boxes of gloves. Damn! Their prices are super low for just about everything. I'll save them in my favorites right now.

                                I read you on the medical supply places/stores we have in our province. Just about the same in every city. And is it just me that notices this... or are every one of these females (I have to point that out) that run the store miserable and snotty to deal with? The last one I spoke with in town when I asked for prices so I could compare, said to me, "No, you order through us." I hung up and haven't called back. She left a message on my phone, I should check it and hear what she had to say. After I hung up I ordered from an online dealer out of Ontario that gave me $80 off listed prices which were already $80 cheaper than ordering in town here and shipping was free.

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