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    Originally posted by steveg View Post
    Apria Healthcare in Burr Ridge, IL (outside of CHicago) was horrible to deal with and always got my orders messed up. I too would go sit in their lobby to make certain they ordered the right parts, etc. Apria sold this part of their business to a company called RehabTECH/Wheelchair Doctors but did not get product (wheelchair etc.) serial numbers in the transaction so getting parts can be an issue until you find the serial number.

    They have recently closed the Burr Ridge location and I found their location in Lombard, IL. I went in to order some new tires and tubes and some front casters. I was told that it could be a few weeks to a few months because they were on credit hold with some of their vendors. Their claim is Illinois is slow paying its bills and some of their suppliers won't release parts. Even when I said I'd pay out of my own pocket I was told it may not matter with some suppliers. I was told this is similar for other DMEs in Illinois and other states but wonder. Has anyone else been experiencing this? I'm a bit nervous because if I need a part and I am willing to pay for it I may have to wait for some undefined period of time.
    SteveG, your recent experience with RehabTech interests me. This year, we tried for a new power chair for my husband from Medicare thru Rehab Tech, because we had had very good, knowledgeable in home service from their Wheelchair Drs. repair technician for my husband's Permobil. However, from the time of order in July 2011, I never heard one word from the RehabTech sales dept. Medicare sent us a rejection letter dated December 5, 2011, but I never heard from RehabTech concerning the denial. Yesterday, I e-mailed RehabTech asking what did they intend to do about apealing, etc., & what I got back today was a forward of my e-mail to somebody at a different company. . .United Seating . . . asking for an update . . .

    I share your memories of Apria . . .
    And, as to buying parts, or even a chair outside the DME environment, Permobil does not make it easy . . .

    If I learn anything more about what is going on at RehabTech, I'll post.

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      ATG Ft. Wayne, IN.

      ATG did a real good job in getting the proper wheelchair and going through the right process in fitting and making sure the chair was right for me. Here is the problem- they charged almost exactly twice as much as the chair was worth. I did the process online with the manufacturer and compared with itemized bill from ATG and proved the over charging. How can they justfy this? No wonder health care costs are so out of control and where will it end? Between the health care professionals, DME's, and the health insurance comapnies the greed is insane and it is screwing the patients who need the supplies, care, and coverage. Is there anything that can be done or will it spiral out of control until people are dying because they cannot afford or get access to the right care and supplies? I'm not only worried but scared!!!
      1 Corinthians 13:13

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        I just got my bill from ATG for my chair the mark up is at 250%!! I first called to have someone come measure me and indicated that I was looking around at other DME providers and the lady on the phone said need to know if you are going with us or not you can't shop around. We will not sell you a chair unless we can make a PROFIT on you.
        I looked around online and at other DME providers only to find out ATG is my only choice I have for my insurance that is in network that has someone to measure. So begrudgingly I called and made a apontmont to get my chair. The person came to my house i told them I wanted this chair and had the order form filled out. They tried to talk me out of my choice because colours is a high end company and they don't deal with them. I asked if they where going to measure me they said that since I have my own measurements I had to sign of on them.this is my first chair!!! They finally measured me really quick and left my house. Attitude is everything and they lack in this area. I have complained about this statement to me about wanting to make a PROFIT of me. They made this statement to me three times and think there is nothing wrong saying it to a customer!! This puts motive for what they are charging for my chair that is marked up 250%!! If you went to by a car and the company told you WE WILL NOT SELL TO YOU UNLESS WE CAN MAKE A PROFIT you would leave.I did not have a choice and was stuck and feel like this place will make my life worse than it is for telling the truth. I do not want to be treated this way and hate felling trapped because my insurance. They are rude and do not listen to the customer. Look at the BBB this company has a F rating. This companys customer service is worse than 7-11 at 3 in the morning!!

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          Originally posted by Disneytodd View Post
          They are rude and do not listen to the customer. Look at the BBB this company has a F rating. This companys customer service is worse than 7-11 at 3 in the morning!!
          Hey now, I've always found the service at 7-11 at 3 AM to be very good. Much better than say 3 in the afternoon when they are filled with a bunch of kids shoplifting and monopolizing the slurp machine.

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            Your right it is good customer service .at 7-11 but I think my point came across ok.

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              If you are reading this and live in Portland, OR please don't just rush into a relationship with United Seating. The rehab unit here has some deal in place with them and that is the only place they will tell you about. All In One Mobility offers everything that they do with customer service actually being helpful and telling you about the latest and greatest before just issuing you what is easiest and most cost effective for them. They also do hand controls and car/van mods. Also not mentioned by Rio rehab. They sent me on a field trip to Performance Mobility to demo hand controls and never mentioned that there are other companies here in town. Second vehicle I took to All In One and they nailed it for $200 less,(The first time. Not the case at performance). Although they did make an effort to correct their mistake and I commend that. I still am sold on All In One. Sorry Performance and United!

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                united seating in stlouis sucks very bad at keeping in touch and forgets you after the sale
                to alcohol the cause of-and solution to-all of lifes problems [homer simpson]

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                  Originally posted by wheelin 48 View Post
                  united seating in stlouis sucks very bad at keeping in touch and forgets you after the sale
                  Pinnacle rehab solution suuucks, only problems, no response after parts ordered... waited for my chair for about 9 months after approved by medicaid and then wrong parts ordered - i bought a pwr chair w/ my own money and ordered some parts from them, they double charged me for parts and labor and messed up my chair - they got bought out by united seating and mobility 2 months ago
                  C5/C6 Complete since 08/22/09

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                    I've tried Southwest Mobility and wasn't happy with their service so went to United Seating & Mobility and was less happy for wheelchairs. I've heard that Leeden is the best in the valley for chairs, but won't accept my insurance. Symbius has been very good for bathroom supplies and helped us get a stander.

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                      Has anyone used a Chicago branch of United Seating and Mobility? Any input - positive or negative? I haven't had luck with my current place I'm trying to order a chair through, and so Permobil specifically referred me to USM. I would appreciate ANY feedback!

                      I did a search of this thread for any reviews, and they were all bad - but they were other branches. That gives me sort of a worried feeling about the deal!

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                        Its not the chicago branch, but I had a positive experience with the Indianapolis branch of United Seating and Mobility. My seating guy was Jeff. There were a few small things he didn't know, but overall a really good experience and I love my chair. He always responded swiftly to my questions, including responding to emails on the weekends or evenings.
                        Board Member of Assistance Dog Advocacy Project working in Education. Feel free to ask me any service dog questions!

                        I am not paralyzed. I have a genetic connective tissue disorder with neuro complications and a movement disorder.

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                          ATG rehab charged insurance more than double retail price for my wheelchair and will not honor the warranty. They tried to charge me for a broken part and now they are trying to charge Medicare. I'm sick of the rip-offs so I'm going through the Better Business Bureau online and reporting them. I'm really bummed because they did the right processes to getting my wheelchair and fitting it right. BBB online is not that hard to report but call the company first and find out why they are being unfair. I used ATG rehab in Ft. Wayne, IN. I think origin in Chicago, IL.
                          Last edited by keiten06; 4 Jun 2012, 11:05 PM.
                          1 Corinthians 13:13

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                            i just want to say the standing wheelchair company is great to work with mitch even stopped by on saturday morning to measure new tibias on my standing chair
                            to alcohol the cause of-and solution to-all of lifes problems [homer simpson]

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                              Beenhakker (Holland)

                              We were forced to rent wheelchairs through Beenhakker (in Holland) because of how the rules work here with the government. Although some of their staff have been good, their company is dis-organized, do not follow through, and worst of all, don't communicate when they make mistakes or lie about their mistakes.

                              We have a service contract for a crappy manual wheelchair. A critical safety part had broken off -- the back stabilizer bar. It's a folding chair and the back stabilizer bar locks it and keeps it from not folding up.

                              While waiting 2 months for a simple $50 part, the chair folded up from out under my husband and he flipped out of the chair onto his head on hard tiles. We thought he had broken his neck, or at least a few bones. Luckily he only suffered a mild concussion, but had a bad cut, a lot of bruising and pain. It also caused him a lot of emotional trauma (and also me as his caregiver) and a loss of confidence that has really set him back in his rehab.

                              After documenting everything (phone calls, e-mails, photo's, etc.) they still tried to refuse to provide a replacement chair, lied to us about having ordered parts, and then finally only did something after we copied the government about it.

                              In the end, it took 81 days to receive the part, that if it was possible (without breaking service contract) I could have had in a matter of days.

                              Then they sent a ridiculous letter in reply to our complaint saying that they had done an internal investigation (that was wrong) and hoped that we accepted their excuses and would trust them again. Nothing more.

                              As you can imagine, we are not accepting this. Unfortunately, the law here is probably not on our side, and they will probably get away with it. Hopefully naming and shaming them, even if only a few Dutch folks read this, will at least let others know to "stay away".
                              Last edited by elarson; 23 Jun 2012, 1:44 PM.
                              Partner of an incredible stroke survivor. Limitations: hemiparesis and neglect (functional paralysis and complete lack of awareness on one side). Equipment: TiLite ZRA 2 and 2GX, Spinergy ZX-1, RioMobility Firefly. Knowledge: relative newbie for high-level equipment (2012), but willing to try to help others who are new with similar limitations (definitely not a guru, but inquisitive).

                              Comment


                                EmCart (Holland)

                                We are required to use EmCart (in Holland) because of our insurance. So far, we have a hi-low bed and a standing frame from them, and are very happy with them.

                                In both cases, once I sent the paperwork through, they have been very good to respond to us promptly, make appointments, and deliver within a reasonable amount of time. The ordering staff and technicians have done what they said they would, and if there were any snags, they contacted us to inform us.

                                Because we have had good success with them, we are also considering purchasing a wheelchair and power add-on from them. So far, that part of the group, EmCart Sport, have also been very good.

                                I would recommend them to others.
                                Partner of an incredible stroke survivor. Limitations: hemiparesis and neglect (functional paralysis and complete lack of awareness on one side). Equipment: TiLite ZRA 2 and 2GX, Spinergy ZX-1, RioMobility Firefly. Knowledge: relative newbie for high-level equipment (2012), but willing to try to help others who are new with similar limitations (definitely not a guru, but inquisitive).

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