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  • #61
    honestly, i'd bet its the dme. call colours yourself, get manager, be firm
    Bike-on.com rep
    John@bike-on.com
    c4/5 inc funtioning c6. 28 yrs post.
    sponsored handcycle racer

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    • #62
      Does anyone know of a decent DME dealer ANYWHERE in the bankrupt state of CA??? Mine dumped me and my Medi-Cal chair is from 2005 and has been broken since 2007! Now I've got Medicare as primary and Medi-Cal as secondary insurance and I don't believe there is a worse combo than those 2! Will I have to move outta state to get a new wheelchair? I am graduating w/ my BS soon and looking to move but wanted to move back to sunny southern Ca.

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      • #63
        HORRIBLE DME DEALER = XTREME MEDICAL in DOWNEY, CA.
        They got RANCHO LOS AMIGOS NAT'L REHAB CENTER to do referrals to them and last year they decided to dump everyone of their clients who have Medi-Cal/Medicare which was the majority of their clientele. They did this without even notifying us, the clients, they just stopped sending catheters for 3 months and that was it. It's a wonder I'm in the ER with UTIs on a monthly basis, that tends to happen when you are short on catheters since your DME decides to STOP sending them! NEVER EVER use this company!

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        • #64
          More Delays with Colours Chair

          We received a voice mail on Thursday that the 2nd attempt at manufacturing the chair has resulted in it being "dropped in paint shop" and damaged. They have to start again - for the 3rd time! I have called Colours and they say I must have the PO # used by DME for them to be able to discuss the order.

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          • #65
            While I have good experiences with both Sportaid and Spinlife, I don't think either offers the service OR THE LOW PRICES of BIKE-ON.com.

            Lots of folks here know that Bike-On is the place to go for handcycles, but they're not the tip-of-the-tongue go-to guys for wheelchairs, even though they pretty much offer all the same gear as the bigger guys.

            I just placed an order for some factory replacement parts for my TiLite ZR and the quote I received from Bike-On was dramatically lower than Spinlife and Sportaid. Not by a few dollars or even a couple of Jacksons, but A LOT lower.

            And working with Scott Pellett, the owner, is as pleasant and productive as you'll find in the industry.

            So two BIG THUMBS UP to Bike-On.com !!
            Last edited by stephen212; 05-18-2010, 05:38 PM.
            stephen@bike-on.com

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            • #66
              bike-on took a week to return my e-mail and then only with a little prodding.i have tossed their number in the trash.

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              • #67
                Originally posted by jim sampson View Post
                bike-on took a week to return my e-mail and then only with a little prodding.i have tossed their number in the trash.
                My experience, obviously, couldn't be more different. And this wasn't the first time I've done business with them. Sorry yours wasn't a good one.

                Had you contacted Scott directly (scott@bike-on.com) -- and I'm not suggesting that you should have known to do this -- your trash would be less full.

                You should let him know what happened as he's not indifferent to his customers.
                Last edited by stephen212; 05-18-2010, 05:44 PM.
                stephen@bike-on.com

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                • #68
                  Originally posted by stephen212 View Post
                  My experience, obviously, couldn't be more different. And this wasn't the first time I've done business with them. Sorry yours wasn't a good one.

                  Had you contacted Scott directly (scott@bike-on.com) -- and I'm not suggesting that you should have known to do this -- your trash would be less full.

                  You should let him know what happened as he's not indifferent to his customers.
                  I agree....never had an issue with Scott or bike-on. He definitely would want to know about your experience and make it right.
                  "Unless someone like you cares a whole awful lot nothing's going to get better. It's not." - Dr. Seuss

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                  • #69
                    andy at bike-on is an asset, very straight to the point no bullshit.
                    Bike-on.com rep
                    John@bike-on.com
                    c4/5 inc funtioning c6. 28 yrs post.
                    sponsored handcycle racer

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                    • #70
                      I might add that even though overall my dealings with Sportaid have been very positive, I've been stiffed by them on more than one occasion when it comes to receiving timely correspondence, and sometimes I've not heard back from them at all when making inquiries -- conspicuously so when I've asked them to match competitor's prices.

                      I'm not drawing conclusions, but no outfit is perfect all the time.

                      Another big plus for taking your business to plus Bike-On is that Scott has a far more intimate knowledge of the product lines than the customer service reps at the bigger name vendors (Jimbo at Sportaid excluded).
                      stephen@bike-on.com

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                      • #71
                        Originally posted by kel13 View Post
                        Does anyone know of a decent DME dealer ANYWHERE in the bankrupt state of CA??? Mine dumped me and my Medi-Cal chair is from 2005 and has been broken since 2007! Now I've got Medicare as primary and Medi-Cal as secondary insurance and I don't believe there is a worse combo than those 2! Will I have to move outta state to get a new wheelchair? I am graduating w/ my BS soon and looking to move but wanted to move back to sunny southern Ca.
                        That does sound like a horrible combo. I basically told Medicare to go fuck itself and told them I'm not paying them a dime so take me off immediately. I also have medical which I don't even use but still have a card. Then I have my private insurance that has been a life saver.

                        A lot of people said CIGNA wasn't that great but so far Cigna access plus has covered everything I needed with no issues.

                        Even if you find a good vendor, the insurance you have is going to keep you from getting the chair you want.
                        Injured:10-16-04
                        C7/C8, T1 incomplete;


                        For stalkers convenience:
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                        • #72
                          I have been buying my chairs and what every else I need off a Hudson Home Health Care in Hudson NH he name is Guy Joyce he has been in the home based business for over 20 years he is not out to screw you he does power and manual chairs. He is email is Guy.Joyce@Hudsonhhc.Com and there phone number is 603-589-2234 Check them out,they have offices all over New England.
                          Tough Times Don't Last...Tough People Do!

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                          • #73
                            National Seating & Mobility (NSM) claims that they have "The right chair. The best care." Well, they may have the best chair, but they don't give a shit about people. I used to deal very well with Burke Medical out of Chicopee, MA, but they were bought by NSM, and they don't answer emails or return calls. I needed a couple of parts for my Tilite, and they wouldn't even consider ordering the parts for me, as I don't fit into their business model.
                            Don - Grad Student Emeritus
                            T3 ASIA A 26 years post injury

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                            • #74
                              Originally posted by rcechser View Post
                              I have been buying my chairs and what every else I need off a Hudson Home Health Care in Hudson NH he name is Guy Joyce he has been in the home based business for over 20 years he is not out to screw you he does power and manual chairs. He is email is Guy.Joyce@Hudsonhhc.Com and there phone number is 603-589-2234 Check them out,they have offices all over New England.
                              Wow! I sent Guy an email, and he got back to me in minutes, and he was happy to order the parts I needed. This forum is great!
                              Don - Grad Student Emeritus
                              T3 ASIA A 26 years post injury

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                              • #75
                                Originally posted by Donno View Post
                                National Seating & Mobility (NSM) claims that they have "The right chair. The best care." Well, they may have the best chair, but they don't give a shit about people. I used to deal very well with Burke Medical out of Chicopee, MA, but they were bought by NSM, and they don't answer emails or return calls. I needed a couple of parts for my Tilite, and they wouldn't even consider ordering the parts for me, as I don't fit into their business model.
                                I agree...they are currently who I'm working with and they are so damn lazy I have to call them constantly to make sure they are doing it.
                                Injured:10-16-04
                                C7/C8, T1 incomplete;


                                For stalkers convenience:
                                Blog:
                                http://www.ordealsonwheels.com/
                                Facebook:
                                http://www.facebook.com/#!/coryssanchez
                                Progress:
                                http://photobucket.com/albums/b290/swooty/
                                My drawings:
                                http://kanvases.com/sites/corysanchez/home

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