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    #16
    Here is where I am after a couple of days of frustration.

    I have been able to create a repair DVD that hopefully will work if needed. No recover disk can be made.

    Dell only covers hardware with their basic 1 year warranty. It will cost $ for other assistance. The only documentation that was provided with the computer is a copy of the warranty and a "Quick Start" guide. The guide is a diagram of the computer with all the slots, switches, etc. labeled. Nothing else, not even a mention of Windows. They have a downloadable manual that shows how to install additional memory, change graphics cards, etc. I do not want to pay for support services because they will likely tell me this is a Windows/Microsoft problem. Based on the Microsoft forums they have not yet acknowledged that there is a problem despite several Windows 10 users struggling with the problem.

    It appears that Windows 10 will only be available by downloading it.

    IMO the bottom has fallen out of Dell. It is not the quality company that iit once was. So sad.
    You will find a guide to preserving shoulder function @
    http://www.rstce.pitt.edu/RSTCE_Reso...imb_Injury.pdf

    See my personal webpage @
    http://cccforum55.freehostia.com/

    Comment


      #17
      Originally posted by SCIfor55yrs. View Post
      IMO the bottom has fallen out of Dell. It is not the quality company that iit once was. So sad.
      Yeah, my son used to work for them at their Nashville facility as a tech guy. We used to live in Murfreesboro. When Dell built the plant, they made all kinds of grand promises. Their high paying jobs turned out to be $25k per year. Their promise of hiring loads of Tennesseans turned out to be bull; they closed most of the plant down within months. They did get the government there to give them land, road improvements, and 40 years of tax incentives. My son finally quit. They weren't much fun or profitable to work for by then. People used to swear their products were better than most. I never did.

      It's frustrating about your USB flash drive debacle. My recovery disk usbs worked perfectly of our two new Toshiba laptops. I hear you on expecting things to work as stated. That's the least a product should do.

      Comment


        #18
        Originally posted by SCIfor55yrs. View Post
        Here is where I am after a couple of days of frustration.

        I have been able to create a repair DVD that hopefully will work if needed. No recover disk can be made.

        Dell only covers hardware with their basic 1 year warranty. It will cost $ for other assistance. The only documentation that was provided with the computer is a copy of the warranty and a "Quick Start" guide. The guide is a diagram of the computer with all the slots, switches, etc. labeled. Nothing else, not even a mention of Windows. They have a downloadable manual that shows how to install additional memory, change graphics cards, etc. I do not want to pay for support services because they will likely tell me this is a Windows/Microsoft problem. Based on the Microsoft forums they have not yet acknowledged that there is a problem despite several Windows 10 users struggling with the problem.

        It appears that Windows 10 will only be available by downloading it.

        IMO the bottom has fallen out of Dell. It is not the quality company that iit once was. So sad.
        So no more 1 year free tech support from dell 55?
        Art

        Comment


          #19
          Just wondering, do you have a program called "Dell Back up and Recovery" that came pre-installed with your pc? If so, you may need to do a backup through that program. I disabled that program from my system. Maybe that is why my windows 10 back up is working and yours' is not.
          Last edited by Sugarcube; 22 Aug 2015, 6:59 PM.

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            #20
            Originally posted by Art454 View Post
            So no more 1 year free tech support from dell 55?
            Hardware and installation only.
            You will find a guide to preserving shoulder function @
            http://www.rstce.pitt.edu/RSTCE_Reso...imb_Injury.pdf

            See my personal webpage @
            http://cccforum55.freehostia.com/

            Comment


              #21
              Originally posted by Sugarcube View Post
              Just wondering, do you have a program called "Dell Back up and Recovery" that came pre-installed with your pc? If so, you may need to do a backup through that program. I disabled that program from my system. Maybe that is why my windows 10 back up is working and yours' is not.
              DBAR was not included on my computer. There are about a dozen Dell apps but that is not one of them. I ran across it when I was going through Dell's support site. It is listed for Windows 7 and 8x but not 10.
              You will find a guide to preserving shoulder function @
              http://www.rstce.pitt.edu/RSTCE_Reso...imb_Injury.pdf

              See my personal webpage @
              http://cccforum55.freehostia.com/

              Comment


                #22
                Originally posted by SCIfor55yrs. View Post
                Hardware and installation only.
                Ya I went on the dell site.....60 bucks for 1 year.....Other manufacturers I look at were more expensive but included the 1 year support for whats its worth. Guess you get what you pay for and less these days.
                Art

                Comment


                  #23
                  I have attached a popup message I just got from Dell. They are pushing business ethics out of sight. For some reason I am no longer able to upload and display an image here so I attached it. I only get a page to get an image from a url. Hmmn. Now the image is displayed here.

                  Click image for larger version

Name:	dell2.jpg
Views:	1
Size:	36.9 KB
ID:	2658947
                  You will find a guide to preserving shoulder function @
                  http://www.rstce.pitt.edu/RSTCE_Reso...imb_Injury.pdf

                  See my personal webpage @
                  http://cccforum55.freehostia.com/

                  Comment


                    #24
                    Originally posted by SCIfor55yrs. View Post
                    I have attached a popup message I just got from Dell. They are pushing business ethics out of sight. For some reason I am no longer able to upload and display an image here so I attached it. I only get a page to get an image from a url. Hmmn. Now the image is displayed here.

                    Is the test drive time over ? Take it back for a better model.
                    I have had periodic paralysis all my life. I lost my ability to walk in 2011 beginning with a spinal block, which was used for a hip fracture caused by periodic paralysis.

                    Comment


                      #25
                      Originally posted by SCIfor55yrs. View Post
                      I have attached a popup message I just got from Dell. They are pushing business ethics out of sight. For some reason I am no longer able to upload and display an image here so I attached it. I only get a page to get an image from a url. Hmmn. Now the image is displayed here.

                      [ATTACH=CONFIG]57435[/ATTACH]
                      So you do have Dell Backup and Recovery. My PC came with Windows 8.1. I upgraded to 10. My original windows 8.1 and came with that DbaR pre-installed. I didn't like it at all. So I made system image to a bootable USB, then deleted DbaR from my hard drive. This way if I ever had a problem I could still use the bootable drive (It has a version of DbaR installed on it) to get my PC back to the factory original if needed. Fortunately for me, this was before Dell decided to make the change and start charging users for the software. Deleting DbaR was purely personal preference on my part.

                      If you try to make a recovery drive and you get to the part where it says leave "back up system files" and don't check that box, you should be able to finish creating the drive. But when you check it, the process stops when it gets to the part where it tries to copy the system files (widows OEM), because it cannot read or write the protected partition created with the Dell factory install. Therefore it cannot continue and windows aborts creating the drive. I am wondering if DbaR has something to do with this, because I have deleted it from my system and I was successful in creating the drive. Just guessing though.

                      I don't know what the answer is for you at this point. Maybe if you call dell and demand that they send you a backup DVD with your original factory settings, that might work. The repair disc you made will help some, so all is not lost.

                      Just found this: https://www.dell.com/support/home/us/en/04/media

                      Comment


                        #26
                        Sugarcube, I followed your link to a Windows 10 recovery instruction section. The problem as I see it is that it will restore my computer to Windows 8.1. From the Dell messages it seems pretty clear that I did not get a clean install of windows 10. Instead they just upgraded a computer in their warehouse from Windows 8.1 to 10. I need a day or two to clear my head. I seem to be wheeling around in circles. lol
                        You will find a guide to preserving shoulder function @
                        http://www.rstce.pitt.edu/RSTCE_Reso...imb_Injury.pdf

                        See my personal webpage @
                        http://cccforum55.freehostia.com/

                        Comment


                          #27
                          Here is an explanation of what is going on. Dell has deliberately disabled some of Windows 10's recovery functions to force users to buy their premium recovery and backup tool that starts at $40. Outrageous.

                          http://www.cnet.com/forums/discussio...ctions-622415/

                          http://www.windowscentral.com/dell-u...asking-you-pay
                          You will find a guide to preserving shoulder function @
                          http://www.rstce.pitt.edu/RSTCE_Reso...imb_Injury.pdf

                          See my personal webpage @
                          http://cccforum55.freehostia.com/

                          Comment


                            #28
                            Originally posted by SCIfor55yrs. View Post
                            Here is an explanation of what is going on. Dell has deliberately disabled some of Windows 10's recovery functions to force users to buy their premium recovery and backup tool that starts at $40. Outrageous.

                            http://www.cnet.com/forums/discussio...ctions-622415/

                            http://www.windowscentral.com/dell-u...asking-you-pay
                            It is outrageous. Is the $40 annually? I bet it is. You do have the option of creating a clean install by downloading the ISO from Microsoft and burning it to disc. It would most likely void your warranty from Dell though and it isn't a 100% guarantee that it will work. If it were me, I would probably do it, but I am not recommending it without at least an initial backup to fall back on. It isn't just Dell that is doing this. Other companies are following suit.

                            https://www.microsoft.com/en-us/soft...d/windows10ISO

                            Comment


                              #29
                              The stuff you posted about Dell disabling Windows recovery functions makes ME angry, and I don't even own a Dell. (Actually, I still have one of those Dell Mini 10s we never use. Thinking of giving it to my grandchild to bash on when he's old enough.)

                              I would return the Son-of-a-B., if it was me.

                              Comment


                                #30
                                I have a GOOGLE tablet....it spends more time updating itself than I use the dam thing.....lol
                                Way worse then windows that for sure.
                                Here is a catch to........after windows 10 is no longer free and if you have to reinstall widows....you will get 8 then have to buy 10......lol.... I wait at least 6 mouths before I buy a new machine with a new OS....But may not matter to. Everybody looking for a free buck today... Nothing for free anymore.
                                Art

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