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    help no internet

    I've been having problems with my DSL disconnecting for no apparent reasons. It never did this before I moved (about 6 weeks ago)

    Called ATT they reset my password blah blah still probs. I thought I had a virus or something (i'm not very computer savvy obviously)
    Today I downloaded AVG 8.0 and spybot did a disk cleanup and defrag. Now I can not connect at all. Spent an hour on the phone with my DSL provider.
    I can get online in safe mode so she says it's not their issue. A few minutes ago the red light came on my modem again even in safe mode. When I try to open explorer in regular mode it says it is trying to connect but never can or it freezes completely.

    Any ideas what I should do?

    I need help I have a midtern I have to take online by tomorrow night.
    If you can't handle me at my worst, then you sure as hell don't deserve me at my best.


    Sometimes it is easier to widen doors than it is to open minds.

    #2
    We have cable, not dsl, but when I have had similar problems, I have had to disconnect from the net, and then add it back on. As if you were connecting for the first time.

    I'm not clear enough to talk you through it.

    but .... mac, windows? xp or vista? whomever chimes in will need to know.

    also wireless or not?
    T7-8 since Feb 2005

    Comment


      #3
      already tried that
      If you can't handle me at my worst, then you sure as hell don't deserve me at my best.


      Sometimes it is easier to widen doors than it is to open minds.

      Comment


        #4
        Originally posted by addiesue
        I've been having problems with my DSL disconnecting for no apparent reasons. It never did this before I moved (about 6 weeks ago)
        Try to simplify the system....disconnect all phones from the outlets and just have your modem hooked up. If that helps it may be your DSL filter(s) or bad wires leading to your phone(s). Try swapping out the wire going to the modem and to the computer just in case there is a bad one there.

        It is possilble you loosened a connection/component inside the computer as well. If you can try someone elses computer on your modem you can rule that out.

        Having phone lines that run too close to fluorescent light fixtures or other EMF generating sources can cause problems too.

        If possible, check your phone wiring in your new house. If you do not have cat 5e in place see if you could get someone to pull a new wire in, bypass all but the shortest route to where you can hook up your modem and a phone. Get your midterm finished and then fix the rest of the lines.

        Good luck!
        Injured 7-22-06, T-11 T-12 complete. [Holds up cardboard sign] "Will work for returns."
        2010 SCINet Clinical Trial Support Squad Member
        Please join me and donate a dollar a day at http://justadollarplease.org and copy and paste this message to the bottom of your signature.

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          #5
          Addiesue,
          if your new provider is different from your old one, check to see if they use a static or dhcp for your ip address.
          if your new provider uses a method different from your previous provider this will keep you from connecting.

          Go to your start botton and click run. type in cmd.exe
          when the command console opens type 'ipconfig /all' with no quotes. this will give the info on your network card.write down the information.
          if it says dhcp and thats what AT&T uses then in the same window type,
          ipconfig /release
          then
          ipconfig /renew.


          Also some network cards have a powersaving mode that allows the computer to turn the card off if idle for to long.
          Last edited by mizzootiger; 11 Oct 2008, 2:42 AM.

          Comment


            #6
            the library?
            T7-8 since Feb 2005

            Comment


              #7
              Hi,

              If the red light on the modem is on, What does the red light say?
              Is it the DSL sync light, or the local network?

              Do you have DSL filters on all the other devices pluged into the phone
              line?

              You should NOT have a filter on the DSL modem.

              If you plug a phone into that jack, do you hear any noise or cracking?

              Originally posted by addiesue
              I've been having problems with my DSL disconnecting for no apparent reasons. It never did this before I moved (about 6 weeks ago)

              A few minutes ago the red light came on my modem again even in safe mode.

              Comment


                #8
                The red light says nothing. It is just red.? I think it is angry and not speaking to me today. ok sorry
                The red light is on the part that says internet. The ones for power ethernet dsl and activity are all green or blinking. I can get online but I get kicked off every so often so it thinks I finsihed my test. This happened on my first midterm. I only finished half. I don't know what my professor will thin of my excuse.I have one more due tonight by midnight. I am going to a friends. Still need to fix whatever is wrong.

                yes there are filters on every phone. I have the same provider, a fairly new computer, and I haven't beeen looking at any naughty sites in a long time. I tried that ipconfig thing when I was on the phone with the help desk with my provider. Everything seemed ok. I called back today They are sending a new modem just in case that is the problem. I will try switching the wire and see what happens.
                If you can't handle me at my worst, then you sure as hell don't deserve me at my best.


                Sometimes it is easier to widen doors than it is to open minds.

                Comment


                  #9
                  Are you using a NAT router e.g. Linksys, D-Link, Belkin?
                  The test of success is not what you do when you are on top. Success is how high you bounce when you hit the bottom
                  --General George Patton

                  Complex problems need to be solved collectively.
                  ––Paul Nussbaum
                  usc87.blogspot.com

                  Comment


                    #10
                    no
                    phone line in to modem out to computer.
                    I wish I knew more about computers.
                    If you can't handle me at my worst, then you sure as hell don't deserve me at my best.


                    Sometimes it is easier to widen doors than it is to open minds.

                    Comment


                      #11
                      Normally the Internet light would be red when the modem cannot connect
                      to your provider. You could very well have a bad modem, or a bad phone
                      line. From what you have posted, I don't think the problem is with your
                      computer. The modem can and will sync up and be connected to the
                      Internet without a computer even connected to it.

                      Good luck with it!

                      Originally posted by addiesue
                      The red light says nothing. It is just red.? I think it is angry and not speaking to me today. ok sorry
                      The red light is on the part that says internet.

                      Comment


                        #12
                        I think you may want to consider buying a Broadband Router. The router can do the DSL Connection for you, and it also acts as a firewall.

                        Good luck.
                        The test of success is not what you do when you are on top. Success is how high you bounce when you hit the bottom
                        --General George Patton

                        Complex problems need to be solved collectively.
                        ––Paul Nussbaum
                        usc87.blogspot.com

                        Comment


                          #13
                          Good point.

                          If she has AT&T DSL, most of their 2Wire brand modems have a built in
                          NAT firewall and a 4 port router.

                          Originally posted by PN
                          I think you may want to consider buying a Broadband Router. The router can do the DSL Connection for you, and it also acts as a firewall.

                          Good luck.

                          Comment


                            #14
                            ATT huh, had a problem one week where I had no service for 4 days in the same week. Turns out my problem was their packet. I had to wait 3 days, from a Friday to Monday for someone to get into their central facility to plug me into a different packet. What really pissed me off was their central facility where my problem lay was 2 doors down the street from my building.

                            I called Roadrunner and have had way better service since then.

                            Sounds like a problem modem, so you may be buying a new modem.

                            Comment


                              #15
                              I saw you were around today. Did you get it fxed, or were you elsewhere?

                              Did you get the test taken ok?
                              T7-8 since Feb 2005

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