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What to do when your agenty is bont people out

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  • What to do when your agenty is bont people out

    I use a agnt to care for me, The busines I used will ues people up.
    I am now on my thied pa who they are burtout fast. Shold I look for anthoer business?
    bucthlivingwith.blogspot.com/

  • #2
    I think you are saying that you are having trouble keeping caregivers and CA help.

    Sometimes you get a run of bad luck with hiring help to care for you. It may not be the agency, or it might be that they dont screen their employee's well, or do they send people who are not well trained?
    I dont know quite how to say this, but, are you nice? some people are harder to work for than others, does anyone ever give a reason for not wanting to work with you?
    Last edited by jody; 02-09-2011, 01:50 AM.

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    • #3
      I am easy to work for.
      bucthlivingwith.blogspot.com/

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      • #4
        where do you live? perhaps someone here is using an agency near you, and they can recommend them.
        welcome to care cure, sorry you got injured and need to hire help.
        Do you have a list of needs and expectations that you present to the prospective employee? so they have an idea of what their job entails? A lot of folks must hire a staff of people to assist in their daily life, so understand what you are going through.

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        • #5
          I'm sorry you are having a hard time keeping good help. It is our biggest battle.

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          • #6
            CPDis, if the same agency continues sending care providers who just aren't working out, is it possible to change agencies? Do you have a social worker/case manager outside the HHA you use? If so, she/he may be able to help you change to a different, more reliable agency.

            You might ask your social worker about it this way, "If you had a family member needing the kind of care I do, which agency would you recommend?" You often get better results asking in that way.

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            • #7
              Since it seems a lot of the issues in the PCA field are systemic--typically positions are relatively low pay with little or no benefits, people get burned out physically and emotionally from the nature of the job, many are juggling multiple jobs and clients--not all of whom may be pleasant to work for, retention rates are low, quality employees will move on to different agencies or jobs as soon as they can, etc--I doubt changing agencies is really going to make that much of a difference.

              However having said that, when I was relying on an agency for my caregivers, I did switch agencies after continually being left high and dry when the agency couldn't provide me with adequate care coverage. I did a lot of research to try to find an agency that had a higher employee retention rate, which percent were receiving benefits, etc--which wasn't easy as most agencies won't share that kind of info willingly. In the end I did find one I was happier with, although I have since moved to a setup where I hire and pay my own caregivers directly and only rely on an agency to cover a few part-time and relief shift. Even with a "good" agency, I still deal with staffing headaches in term of people leaving the agency after I have invested time and money in training them on my care.

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              • #8
                Since I'm old enough to be my husband's aides mother I sometimes feel like it is a generational thing.
                Being on time, trying to at least pretend you are not listening in on phone conversations are a couple of my peeves.
                There is not an agency in our community that will accept someone with his needs so we hire our own people under a waiver program.
                It pays nearly $16 (in our area this is good) an hour, they get worker comp benefits, he is very good natured, we keep their favorite snacks and sodas etc.
                When they are here they do a good job for the most part.
                One night last week an aide that sleeps over on an occasional Sunday called and asked if she could just come put him to bed as she wanted to go to a Casino with her mother. She frequently talks about how broke she is, but was willing to miss out on over $150?
                Sorry to go off on my own tangent.

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                • #9
                  My very good new pa is turning out to be an bad one. Call off today always on
                  the,phone kids. 3 days out of training.
                  bucthlivingwith.blogspot.com/

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                  • #10
                    Originally posted by cpdisabled View Post
                    My very good new pa is turning out to be an bad one. Call off today always on
                    the,phone kids. 3 days out of training.
                    Oh no. Keep trying, hopefully the right one will come along.

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                    • #11
                      do you have to use an agency? a lot of people use craigs list, but they have to be an employer, and do all the paperwork and such themselves. often you can train someone to do what you need. With the economy, my friend who has visiting nurses, three aids, morning, night, and weekends, and someone to bathe and put her to bed. she goes through Jevs, but has managed to find good dependable people. she pays a cleaning lady for the moping, wiping, and vacuuming separately. she may go to a live-in, in the near future, providing a room and a small salary.

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                      • #12
                        I only wish I could pay a caregiver $16 an hour. The waiver in Virginia only allows for $8.86 an hour. This is barely more than minimum wage. We have tried agency hires with more than one agency and that was a nightmare. The last one was at least reliable but the one time I left her here alone with Ryan so I could go to the grocery store, I came home and she was asleep. Yes, asleep. Ryan has a TBI in addition be an incomplete C-2. His TBI is in the area of the brain that controls decision making and impulse control. If left alone, he will tend to attempt something that he cannot safely do. I am all for pushing yourself, but within reason.

                        We tried hiring our own person but since we live in a rather rural area, outside of bus service, we have had no luck. My desire was to be able to go back to work since my family is really missing the salary I was making before Ryan's injury. I have had to let that go for now. We were able to set it up so that I can be paid for six hours a day (though it really is a 24/7 job). While the $8.86 is a fraction of what I was earning before, it is better than nothing. The worst part is that the job is very physically demanding. He is a full grown person and uses the manual hoyer to get in and out of bed and on and off the commode/shower chair. He can transfer to his exercise mat and his standing frame but the bed is too high off the ground for him to use his legs (feet do not hit the floor) and the shower chair is not stable enough with his weight. He is over 6 feet tall and about 200 pounds. If I thought the hoyer was a permanent thing, I would invest in the overhead track model instead of the manual. Ryan is continuing to make progress in therapy and we still have hope that he will stand pivot transfer soon and one day, walk to any extent.--eak
                        Elizabeth A. Kephart, PHR
                        mom/caregiver to Ryan-age 21
                        Incomplete C-2 with TBI since 3/09

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                        • #13
                          Like Linda, I could be the pa's mother. She is cleaning my house, washing clothes and we go shopping together and she doesn't do any personal stuff at all. But honestly, most of the time I think she thinks she is the boss and not me. And I have to sit and look when she is doing things. If not, she is using my laptop to write on the internet. And she is getting phones all the time, even her parents think it is ok to call like this is not a real job. But I have enough hours, I am not complaining over that, she is coming 6 hours three times a week but most of the time she is only here 4 or 5 hours because she oversleeps and still goes home on the same time. I am bored, but I get a new one in May so I survieve my frustration.

                          And she is paid minimum wage, it is about 20 dollar an hour, but that is not very much here.
                          TH 12, 43 years post

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                          • #14
                            We have had an extremely frustrating week-end with aides not showing up, then blaming the other etc. They are sister in laws and this has happened before. The rule is to let us know if they are changing shifts.
                            I so badly wanted to "fire" them both, but there is no one else. It just took us months to replace another.
                            I am just dreading tomorrow morning.
                            If there was an agency that would accept him I would feel less helpless with this BS.

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                            • #15
                              I know I am lucky, it is not really important if she is coming or not. I only have to take care I have enough food and water. I can live with dirty floor, dirty windows, too much garbage, too much cat hair, dirty bathroom, I close my eyes and I am thinking of them that can't get out of the bed alone or take a shower and B.P. It is only boring to be alone for so many days but it seems the spring are here, they promised us 13C tomorrow, the funny thing the snow is not gone. So I have plans to go on a cafe on the sidewalks and take a beer and you are with me, Linda
                              TH 12, 43 years post

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