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    Can't get fully "logged in" on CC

    I've been having trouble getting logged in.

    It says I'm not logged in, yet I can reply, but not edit....

    So I click the login button to log in, but it never says I'm logged in and I still don't get the edit button on my own posts.

    Anyone knows what is happening or how it can be fixed?

    "He who votes decides nothing; he who counts the votes decides everything." - Joseph Stalin

    [This message was edited by Faye on 11-08-04 at 11:31 AM.]

    #2
    Faye, is it still happening? The site was behaving a little strange earlier this morning. I am not sure what was going on. It was not responding to my edits as well. Wise.

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      #3
      Originally posted by Wise Young:

      Faye, is it still happening? The site was behaving a little strange earlier this morning. I am not sure what was going on. It was not responding to my edits as well. Wise.
      Well just now, I was finally able to fully log in and use the edit function again.
      I was having some of these problems yesterday too.
      At least it's fixed for now.
      Thanks,
      Faye

      "He who votes decides nothing; he who counts the votes decides everything." - Joseph Stalin


      Comment


        #4
        I can't fully log in either - does this happen often? The home page says I am logged in but I can't access profiles (even my own) and have difficulty in starting a new topic. I can reply though to ongoing topics as you can see.

        Comment


          #5
          This was happening to me and still does especially with the MS IE Browser at work. Check the "Browser Problem" topic in the Computers Forum created 12/1 and last reply 12/3.
          Carl

          Comment


            #6
            carl, to my knowledge, there has not been any major changes in the software. It is possible that you are using an old browser version that is not compatable with the software on this site. That switch was made about two years ago and there are two versions of software for this site, one for older browsers and one for new and compatable browsers. If you are having trouble with your browser posting on this site, you should switch to the latest version of Internet Explorer or use the old interface.

            I use a Mac and there are several browsers for Mac that are not fully compatable with the Infopop OpenTopic software. Let me describe some of these:

            • Safari. Safari can utilize most of the functions of this site except for attachments. In order to attach files to postings, I have to switch to either Firefox, Mozilla, or Internet Explorer.

            • Firefox. As far as I can tell, Firebox 1.0 can utilize all features of the CareCure web site.

            • Mozilla. This works with all features of CareCure.

            • Internet Explorer 5.4 (this is the mac version). This can use most of the features of the web site except that some of the dropdown menu items don't work properly. It is also the slowest of all the browsers.

            How to use the old interface
            Log out and log back in. When you do so, turn on "Check this option to disable the advanced interface". Click the Login button and you will see the old interface. You can still do everything in the old interface but the controls are in different places rather than in the drop-down menus. Please read more about it in http://carecure.rutgers.edu/spinewir...e/CareCure.htm

            Wise.

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              #7
              I suspect that the answer will be a little more complicated. The problem started after we upgraded to xp at work (heavy-duty network and firewall) and happens consistently at work where we only use IE (5.4 I think). At the same time, I started to use Firefox (1.0) as well as IE (6.0) at home interchangeably. Firefox seems fine at home, IE has "some" problems at home and IE has consistent problems at work. The main problem is that CC does not recognize that I'm logged on and requests me to logon every time I access the forums that require it. I enter my id and password and the same empty form is resent without what I've entered and CC does not continue to the forum and will not. I know that CC has checked the id and password since if I enter a wrong password CC gives me an error. I reinitialized my files, objects, and cookies and that doesn't solve the problem permanently. It seems like a cookie problem of some sort to me. I figured it wasn't important since I don't (and shouldn't have time to) spend much time at CC at work, but now I guess others are having the problem too (I didn't want Faye to think that it was only her). The only other clue is that before when I used to click on "Forum Summary" on the CC Community Form I would ALWAYS be put in a new window without requesting it and now I am ALWAYS put in the lower right part of the CC Community Form (IE and Firefox).
              Thanks,
              Carl

              Comment


                #8
                carl, I think that I am going to wait for the XP users to comment. At Rutgers, we sit behind two firewalls and I can get out to CareCure without any difficulties with my Mac and Windows XP machines. Have you tried connecting at work wth a laptop that has IE 6.0? Firefox 1.0 should work... however. I don't think that the Infopop software uses any extra channels to deliver or receive cookes but perhaps some of our windows gurus can help on this one. Wise.

                Comment


                  #9
                  Thanks.
                  Another clue: Even though the system would not let me into a members-only forum I was able to post a reply to a topic. When I clicked on reply up came that logon form and after filling it out I could reply as "Carl." Once that was done, I could get into the members-only forums too. Therefore, there must be a difference in the program logic (html/php/cgi/whatever) between the two logon forms. BTW, we have IE 6.0 at work and clicking on "use old interface" did not make a difference.
                  Carl

                  Comment


                    #10
                    carl, I will try to describe your problem to the infopop people and see if they can figure out a solution. Will let you know. Wise.

                    Comment


                      #11
                      Originally posted by carl:

                      I suspect that the answer will be a little more complicated. The problem started after we upgraded to xp at work (heavy-duty network and firewall) and happens consistently at work where we only use IE (5.4 I think). At the same time, I started to use Firefox (1.0) as well as IE (6.0) at home interchangeably. Firefox seems fine at home, IE has "some" problems at home and IE has consistent problems at work.
                      Carl: It certainly sounds like you did not have a problem before, until the company added a heavy-duty network and firewall. This may be something that the company IT department may be able to help you out with, if your employer allows you to check into this website while at work. Are you using Windows XP on your home computer, and have you done the SP-2 update? I use Mozilla, Firefox, and IE (on this website, for on-line virus scans, Microsoft critical updates), but I am not having these problems on my home computers, which are networked. It sounds like the problem is really at work, and occasionally you have trouble with IE on your home computer. You do keep your anti-virus up to date on your home computer along with using a program to scan for Spyware.

                      PN
                      The test of success is not what you do when you are on top. Success is how high you bounce when you hit the bottom
                      --General George Patton

                      Complex problems need to be solved collectively.
                      ––Paul Nussbaum
                      usc87.blogspot.com

                      Comment


                        #12
                        Thank you Wise. Thank you Paul.
                        No, the network, proxies, and firewall are not new - just xp and xp version 6.0 IE. After "fooling around" with IE a little this morning I changed the privacy definition and was able to log in and have it "stick." Even though cookies were allowed, I still went to tools, internet options, privacy, and edit to specifically add http://carecure.rutgers.edu and specifically allow the infopoop cookies. I would guess that the infopoop cookies are not compatible with our basic security settings. I hope this helps Faye and any others with these problems.
                        Carl

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                          #13
                          Firefox 1.0 won't let me post hyperlinks, I have to go to IE to do that. I have sp2 installed, but I don't use their firewall, I'm using Norton's. For a while Carecure made me log in every time I posted. (That was with IE). I wish I could ditch IE forever.

                          If your skin is thin, best keep it off the Internet-Betheny
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