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Still having trouble uploading pics - is there admin help? Where to post?

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  • Still having trouble uploading pics - is there admin help? Where to post?

    Hello,

    As stated, I cannot get pics to post. I have tried large and small files/pics. Pics I uploaded a long time ago are listed and it appears that they would load.

    See steps below. ANY help MUCH appreciated. Thanks

    My steps:

    1 - Go Advanced (from quick reply)
    2 - Manage Attachments
    3 - Add Files (kind of green color 'plus' sign)
    4 - Select Files
    5 - browse to directory on my computer that has file
    6 - Select file (*.jpg, 119kb)
    7 - click 'open'
    8 - Back on CareCure, my file is listed, with size and a box with an 'X' in it
    9 - click on 'Upload files', a status bar affect, and then my file is still listed, but has a red circle/button with an exclamation point in it over on the right. Msg at bottom of box says 'files: 0 Total Size: 0'.

    I have also tried clicking on the icon for 'insert image' from the other options at the top of the edit box, or whatever it is that you type in.

    I have also tried the 'basic uploader'. I have, a long time ago uploaded pics.

    Keywords: upload add insert pic pics photo photos image images howto how-to how to photograph photographs
    Better to remain silent and be thought a fool, than to speak and remove all doubt.

  • #2
    Originally posted by Joe-MN View Post
    My steps:

    1 - Go Advanced (from quick reply)
    2 - Manage Attachments. USE INSERT IMAGE INSTEAD.
    3 - Add Files (kind of green color 'plus' sign)
    4 - Select Files
    5 - browse to directory on my computer that has file
    6 - Select file (*.jpg, 119kb)
    7 - click 'open'
    8 - Back on CareCure, my file is listed, with size and a box with an 'X' in it
    9 - click on 'Upload files', a status bar affect, and then my file is still listed, but has a red circle/button with an exclamation point in it over on the right. Msg at bottom of box says 'files: 0 Total Size: 0'.
    EXAMPLE:

    Click image for larger version

Name:	cozy-arizona-homes-roll-qak2r.jpg
Views:	1
Size:	79.9 KB
ID:	2658418

    If you don't get a green check mark after uploading the photo, but instead get a red exclamation point, the photo is too large. Try this site for resizing your photos if you can't do that right on your computer: http://www.shrinkpictures.com/

    (KLD)
    The SCI-Nurses are advanced practice nurses specializing in SCI/D care. They are available to answer questions, provide education, and make suggestions which you should always discuss with your physician/primary health care provider before implementing. Medical diagnosis is not provided, nor do the SCI-Nurses provide nursing or medical care through their responses on the CareCure forums.

    Comment


    • #3
      Test test test

      No test forum, so I am testing here

      It works!!! Thanks KLD!!

      Click image for larger version

Name:	Monarch Instructions 1310.jpg
Views:	3
Size:	118.9 KB
ID:	2658448
      Better to remain silent and be thought a fool, than to speak and remove all doubt.

      Comment


      • #4
        I am unable to post any pics. the problem is not the picture size. Any size get rejected. I'm getting the following error:


        Fatal error:
        • File system directory "./images/customavatars/3/1/5/9/0" is not writable or cannot be found. Please create this directory; ensure the directory is writable or change the directory setting.

        Unable to proceed with save while $errors array is not empty in class vB_DataManager_AttachmentFiledata in ..../includes/class_dm.php on line 849

        Can someone help me fix the problem?

        Thanks

        Comment


        • #5
          Did you try post #2 ^

          Comment


          • #6
            Yes, I did and I tried many other things. Nothing works for me. I was able to change my Avatar with one of the pictures I am trying to load as atachement and it took it. So, I don't know Why it doesn't work as attachement. It's the first time I am loading pics on the new system and I was able to load any pic on the old system. I am using an iMac if it make any difference. It seems a directory problem if you look at the error

            Comment


            • #7
              The picture above that I posted was posted from my Mac (using Firefox).

              Are you using "insert image" or "attachments" or "Manage Attachments"?? There is a difference. For photos you need to use "insert image"

              This one is inserted from a Windows computer (at work):

              Click image for larger version

Name:	Screen shot.jpg
Views:	1
Size:	133.8 KB
ID:	2658456
              (KLD)
              Last edited by SCI-Nurse; 02-05-2015, 04:37 PM.
              The SCI-Nurses are advanced practice nurses specializing in SCI/D care. They are available to answer questions, provide education, and make suggestions which you should always discuss with your physician/primary health care provider before implementing. Medical diagnosis is not provided, nor do the SCI-Nurses provide nursing or medical care through their responses on the CareCure forums.

              Comment


              • #8
                I assume you tried a different browser?

                Comment


                • #9
                  Originally posted by Jim View Post
                  I assume you tried a different browser?
                  Normally I use Safari but I did try using Google Chrome with the same result. Yes I use insert image in Advanced mode but always get an exclamation icon quickly even for a tiny picture 200x200px 18kb. The weird thing is, I can download a picture downloaded by someone else on this website and uploaded back with no problems. I tried any picture taken with my iPhone, my Lumix camera, a picture that I have uploaded with success on the old system, any graphics from my computer nothing seems to work.

                  https://flic.kr/p/r4FxdM

                  I set the Enhanced Attachment Uploading off in general setting to see if it would make a difference but no luck there either.

                  Comment


                  • #10
                    Were the pictures all saved as jpg on your computer??

                    (KLD)
                    The SCI-Nurses are advanced practice nurses specializing in SCI/D care. They are available to answer questions, provide education, and make suggestions which you should always discuss with your physician/primary health care provider before implementing. Medical diagnosis is not provided, nor do the SCI-Nurses provide nursing or medical care through their responses on the CareCure forums.

                    Comment


                    • #11
                      Originally posted by SCI-Nurse View Post
                      Were the pictures all saved as jpg on your computer??

                      (KLD)
                      Yes, the downloaded picture from the website were saved as jpg. From my computer, I tried uploading jpg, png, gif and all failed. My Avatar was uploaded today and it worked. I tried to upload the same picture as attachement and it doesn't work. When I go to manage attachement all the pics there have "?" Character on them. I can't see them or delete them. Instead of a X on the right corner again an "?". I deleted my previous attachements from "my profile" but they are still there in manage attachements. I running out of ideas

                      Comment


                      • #12
                        The problem is something with my user, directory or permission to write on it on your end. This happened during the upgrade because I could before and I didn't upload anything since. I created a new user and I am able to upload images with either insert image or manage attachments without problem whatsoever (don't have to go in advanced mode either). So now, the question is, what should I do? Forget about this user and use the new one or wait for someone to look into it?

                        Comment


                        • #13
                          Also having problems posting photos since CareCure change. Trying again.

                          Comment


                          • #14
                            Aawwwkk!!

                            Comment


                            • #15
                              Originally posted by LynxQC View Post
                              The problem is something with my user, directory or permission to write on it on your end. This happened during the upgrade because I could before and I didn't upload anything since. I created a new user and I am able to upload images with either insert image or manage attachments without problem whatsoever (don't have to go in advanced mode either). So now, the question is, what should I do? Forget about this user and use the new one or wait for someone to look into it?
                              This is my new user, I can upload pic even from my iPad, something that I couldn't do with my old user

                              Click image for larger version

Name:	image.jpg
Views:	1
Size:	313.5 KB
ID:	2658462

                              Comment

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